Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from home, not much else." ((in 12 reviews)); "Great training" ((in 9 reviews)); "Working remotely, awesome managers who support employees, employees help each other as well." ((in 5 reviews)); "Everyone is friendly and willing to help each other succeed." ((in 4 reviews)); "The supervisors are great." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Low pay" ((in 8 reviews)); "Benefits could be better but have improved in the most recent open enrollment period." ((in 3 reviews))

What are the top reviewed Frontline Call Center locations?

Eastsound , Friday Harbor , Atlanta , Virginia Beach , Houston , Bellingham , Jacksonville , Tampa , Richmond , Saint Louis , Milwaukee , Grayling , Grand Rapids , Washington , Charlotte , Coppell , Texas City , San Antonio , Little Rock , Arlington , Marysville , Seattle , Kissimmee , Hiram , Macon , Remote , Florida Ridge , San Juan Island

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Frontline Call Center

Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.3

Culture & values

4.3

Work/Life balance

4.2

Senior management

4.1

Career opportunities

3.5

Compensation and benefits

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

86 reviews

1.0

Nov 23, 2021

Cheap

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

Random clients no guidance, low pay

Cons

pay pay pay pay pay

Frontline Call Center Response

We are sorry you had a bad experience but appreciate this feed back as we are a performance based company. We do list our wages transparently in our job ads and endeavor always to be straight forward regarding job expectations at the time of employment.

4.0

Nov 22, 2021

It's alright

Janitor

Recommend

CEO approval

Business Outlook

Pros

working from home is fun

Cons

The wage is a little low. Probably my fault for not negotiating more

Frontline Call Center Response

Thank you for posting your review and we are glad to hear you like working from home! We hope the benefits provided help and welcome you to talk with your Operations Manager about ways to advance as we are a performance based company. We prefer to promote from with in whenever possible and can provide stretch opportunities.

4.0

Jul 22, 2021

N/A

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great job and pay was descent

Cons

Was only a short term employment was laid off

Frontline Call Center Response

Thank you for the feedback and for being our Frontline! Some campaigns are temporary and while we love to place employees permanently on our team, skillsets are not always transferable across accounts, or there may not be a staffing need in that moment. We encourage you to reapply if you are interested in any positions we are currently listing.

Viewing 52 - 54 of 86 Reviews

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Cheap

It's alright

N/A

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