Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from home, not much else." ((in 12 reviews)); "Great training" ((in 9 reviews)); "Working remotely, awesome managers who support employees, employees help each other as well." ((in 5 reviews)); "Everyone is friendly and willing to help each other succeed." ((in 4 reviews)); "The supervisors are great." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Low pay" ((in 8 reviews)); "Benefits could be better but have improved in the most recent open enrollment period." ((in 3 reviews))

What are the top reviewed Frontline Call Center locations?

Eastsound , Friday Harbor , Atlanta , Virginia Beach , Houston , Bellingham , Jacksonville , Tampa , Richmond , Saint Louis , Milwaukee , Grayling , Grand Rapids , Washington , Charlotte , Coppell , Texas City , San Antonio , Little Rock , Arlington , Marysville , Seattle , Kissimmee , Hiram , Macon , Remote , Florida Ridge , San Juan Island

Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (86 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews

5.0

Apr 1, 2022

GREAT OPPORTUNITY

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Frontline is a great opportunity for both experienced an inexperienced customer service representatives!

Cons

I haven’t found any yet 😉

4.0

Apr 1, 2022

Dedicated At Home Agent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work From Home Stress-Free Training Good with time off request Great communication skills

Cons

The pay could be higher but it works for me.

5.0

Apr 1, 2022

Frontline is a great career path. Great opportunity to grow with wonderful agents and a dedicated management team.

Client success manager

Recommend

CEO approval

Business Outlook

Pros

There is an opportunity to grow! It is a self-driven company with the best management team for support. Your pay is always in the bank, there is no stress of worrying if my money is gonna be deposited.

Cons

There is no room for laziness. There is no I in teamwork, there is only room for we/us in teamwork and that is what makes Frontline a great company to work for!

Viewing 55 - 57 of 86 Reviews

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Remote Call Center Agent (TX, SC, NC, FL, GA ONLY)

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