Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from Home is great" ((in 12 reviews)); "Random clients no guidance, low pay" ((in 9 reviews)); "Great training" ((in 7 reviews)); "Supervisors always listen to your concerns," ((in 5 reviews)); "My manager is the best." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Benefits could be better but have improved in the most recent open enrollment period." ((in 3 reviews))

What are the top reviewed Frontline Call Center locations?

Eastsound , Friday Harbor , Atlanta , Virginia Beach , Houston , Bellingham , Jacksonville , Tampa , Richmond , Saint Louis , Milwaukee , Grayling , Grand Rapids , Washington , Charlotte , Coppell , Texas City , San Antonio , Little Rock , Arlington , Marysville , Seattle , Kissimmee , Hiram , Macon , Remote , Florida Ridge , San Juan Island

Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews

5.0

Dec 8, 2020

Working at Frontline Call Center.

Dedicated customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule. Work from home. Supervisors always listen to your concerns,

Cons

No cons from my experience.

5.0

Dec 8, 2020

Amazing place to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Family-oriented works with you to find a schedule that works best for all. Everyone is a team player that helps each other in the chat with issues. The upper management really do care about all the employees.

Cons

Cannot think of any cons to this job, I really enjoy it and my fellow agents.

5.0

May 13, 2020

Great Place to work

Management

Recommend

CEO approval

Business Outlook

Pros

Company works with you to make sure everything is a good fit. Can move up quickly. Good Incentives. Offers benefits, retirement, and vacation/sick time.

Cons

Training could use some work. Lower Pay than average.

Viewing 64 - 66 of 86 Reviews

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