Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from Home is great" ((in 12 reviews)); "Random clients no guidance, low pay" ((in 9 reviews)); "Great training" ((in 7 reviews)); "Supervisors always listen to your concerns," ((in 5 reviews)); "My manager is the best." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Benefits could be better but have improved in the most recent open enrollment period." ((in 3 reviews))

What are the top reviewed Frontline Call Center locations?

Eastsound , Friday Harbor , Atlanta , Virginia Beach , Houston , Bellingham , Jacksonville , Tampa , Richmond , Saint Louis , Milwaukee , Grayling , Grand Rapids , Washington , Charlotte , Coppell , Texas City , San Antonio , Little Rock , Arlington , Marysville , Seattle , Kissimmee , Hiram , Macon , Remote , Florida Ridge , San Juan Island

Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews

2.0

May 31, 2021

Poor Management & Pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexibility, Easy to pick up, Reasonable hours

Cons

Poor Managements, Pay, Not everyone is on the same page, Rude Management, Bi monthly Pay

Frontline Call Center Response

5y

We are sorry you had a bad experience and will take this feed back into consideration as there will always be opportunities for improvement or change in our management styles. We do encourage and welcome exit interviews as a way to provide specific, experience based feedback that we can look into deeper. We are a performance based company and list our wages transparently in our job ads. It was good to hear you found value in the flexibility we provide.

5.0

Dec 12, 2020

A great place to work!

Senior agent customer care

Recommend

CEO approval

Business Outlook

Pros

I love the team atmosphere, knowing that we can always reach out for support and help each other to improve. Working from home is a huge plus for the easy commute!

Cons

You have to really prepare to work from home. If you don't set up your environment, it is tough to be able to keep up with an ever-changing call center.

Frontline Call Center Response

5y

Your feedback as a seasoned agent is helpful. It truly is important to have the right equipment out the gate and we have shifted our onboarding to include spending more time setting up, learning, and using the different technologies. We enjoyed reading your review and thank you for taking the time to share your feedback with us.

5.0

Dec 11, 2020

Good place to work

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Working remotely, awesome managers who support employees, employees help each other as well. The customers we support are great.

Cons

24/7 call environment. Weekends and Holidays are not guaranteed off.

Frontline Call Center Response

5y

Thank you for taking a moment to share your thoughts on our management team and coworkers. The 24/7 environment can be stressful in moments and management is committed to continue to doing our best to make Frontline a great work environment. It sounds like you just may be one of those employees who also helps others and we think that’s amazing. Thank you for making Frontine better!

Viewing 70 - 72 of 86 Reviews

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