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      Frontline Call Center

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      Frontline Call Center reviews

      4.2

      79% would recommend to a friend

      (86 total reviews)
      avatar

      Jill Blankenship

      86% approve of CEO

      76% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.3

      Culture & values

      4.3

      Work/Life balance

      4.2

      Senior management

      4.1

      Career opportunities

      3.5

      Compensation and benefits

      Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      86 reviews
      4.0
      Dec 11, 2020

      Good job!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The entire team is great. Everyone is kind and friendly. You do get a sense that you’re not just an extra body. The training is very in-depth. Working from home is awesome, to me at least. All in all I’m pretty happy with my position in the company.

      Cons

      I wish they paid more! Which I’m sure almost everyone would say that about their job. I really love the company and the people. BUT the starting pay is certainly not enough to live on, alone. Without that, this is a five star job in my view.

      avatar
      Frontline Call Center Response
      5y
      Nobody at Frontline is a just an extra body. We see you and are glad you love it here! Starting pay aside, we hope the benefits provided help and welcome you to talk with your Operations Manager about ways to advance as we are a performance based company. We prefer to promote from with in whenever possible and can provide stretch opportunities. Thank you for the feedback and for being our Frontline!
      5.0
      Dec 10, 2020

      FCC is a great place to be!

      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pro's to being a Frontline Call Center employee: Your voice is heard. I feel like when I bring an idea/issue/feedback to the table, I am listened to and my feedback is implemented. It feels like a close family rather then just an Organization. We support one another. We build friendships, even though we do not work face to face! We are supported by management!

      Cons

      The Con's to working at FCC would be: No paid holidays. - However, you do get holiday pay if you work a holiday and low starting wages.

      avatar
      Frontline Call Center Response
      5y
      Your voice as an employee, does matter! Thank you for the sincere feedback as Frontline is always looking for ideas to improve and your suggestions as an experienced employee are very welcome.
      5.0
      May 13, 2020

      Great Place to work

      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company works with you to make sure everything is a good fit. Can move up quickly. Good Incentives. Offers benefits, retirement, and vacation/sick time.

      Cons

      Training could use some work. Lower Pay than average.

      Viewing 73 - 75 of 86 Reviews
      Related searches: Frontline Call Center jobs | Frontline Call Center salaries | Frontline Call Center benefits | Frontline Call Center interviews
      ReviewsFrontline Call Center reviews

      Glassdoor has 89 Frontline Call Center reviews submitted anonymously by Frontline Call Center employees. Read employee reviews and ratings on Glassdoor to decide if Frontline Call Center is right for you.