Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from Home is great" ((in 12 reviews)); "Random clients no guidance, low pay" ((in 9 reviews)); "Great training" ((in 7 reviews)); "Supervisors always listen to your concerns," ((in 5 reviews)); "My manager is the best." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Benefits could be better but have improved in the most recent open enrollment period." ((in 3 reviews))

What are the top reviewed Frontline Call Center locations?

Eastsound , Friday Harbor , Atlanta , Virginia Beach , Houston , Bellingham , Jacksonville , Tampa , Richmond , Saint Louis , Milwaukee , Grayling , Grand Rapids , Washington , Charlotte , Coppell , Texas City , San Antonio , Little Rock , Arlington , Marysville , Seattle , Kissimmee , Hiram , Macon , Remote , Florida Ridge , San Juan Island

Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (86 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews

5.0

Oct 31, 2022

Great place to work

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Friendly management, family-like atmosphere, flexibility, and cares for its employees. The company has a multitude of benefits they offer as well as a great support to its agents.

Cons

None that I can think of.

5.0

Oct 30, 2022

Good Place to work

Blended customer care

Recommend

CEO approval

Business Outlook

Pros

Remote, paid training, good support team

Cons

No face-to-face interaction, feeling of isolation

5.0

Oct 28, 2022

One of the best companies to work for

Supervisor

Recommend

CEO approval

Business Outlook

Pros

From management to the agents, everyone is great to work with. Although we work from home, Management is very responsive and easy to communicate with. Frontline likes to grow its employees, so the opportunity to move up is very much possible.

Cons

I wish I could bump into some of the people I work with at the water cooler, but we work from home

Viewing 16 - 18 of 86 Reviews

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Jobs at Frontline Call Center

Remote Call Center Agent (TX, SC, NC, FL, GA ONLY)

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