employer cover photo
employer logo
employer logo

Full Potential Solutions

Is this your company?

Full Potential Solutions reviews

4.2

86% would recommend to a friend

(427 total reviews)

Steve Kezirian

92% approve of CEO

79% positive business outlook

Full Potential Solutions has an employee rating of 4.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Full Potential Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

427 reviews
2.0
Apr 18, 2018

FPS Mentor

Recommend
CEO approval
Business Outlook

Pros

Competitive pay at 15 an hour Bonus set on how many customers you retain

Cons

Hours change all the time, be prepared to change your life around this job. Turnover rate with employees leaving or getting fired is over 50% with each new group. Management considers you expendable unless you're a CEO. When promoted to a new role there is no training.

avatar
Full Potential Solutions Response
7y
As a growing company we definitely had a lot of changes within our first year, which is the time period you worked for us. Since then we have grown to 7 programs in Kansas City and work schedules that are set once you graduate training. If your schedule does not meet your personal needs, we do have a process that allows you to work with your Manager to get on a waiting list and work towards the changes you need. Our Mission to create conditions where our employees THRIVE and we are working every day to make this happen for all. Thank you for taking the time to share your feedback!
3.0
Mar 18, 2019
Recommend
CEO approval
Business Outlook

Pros

- Pays well for Call Center - Modern new offices - Great people - Growing

Cons

- Not enough support for people on the phone - Benefits are weak and expensive - Managers ignore problems - The main client is Sprint which isnt the best company to do service for - Bonus structure changes all the time - No control over work hours - Communication is non-existent

avatar
Full Potential Solutions Response
7y
I appreciate that you took the time to provide feedback. I am sorry that you encountered issues that you felt were not resolved by management. We have a definite line of communication that includes Operation Managers, Directors, Human Resources and Senior Leaders. We all have open door policies, make ourselves available through our internal chat tool, accessible through email and have created an on-line communication portal. We do recognize that we are growing so quickly that we need to ensure the proper level of communication is happening and are currently working on resolving this.
2.0
Jun 20, 2017

Would not recommend at this time

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great founding beliefs, progressive management, bonus incentives

Cons

High school mentality, favoritism, only client is Sprint, no human resources, high stress, management does not have consistent answers for common issues, too much a popularity contest, refusal to accept criticism or complaints about proper handling of employees or procedures, horrible medical insurance, promises of personal growth when you're thinking of leaving only to to find out they promised others the same position for the same reasons.

avatar
Full Potential Solutions Response
9y
Hi there, Thank you for sharing your feedback on your time with FPS. We're sorry to hear about your experience as that's not the environment we strive to create for our team. We understand this is challenging and, at times, a high stress industry and we work very hard to create a positive environment where our employees can excel. We're making a few changes to our training programs to ensure our new employees are equipped to meet the challenges of the job while building a collaborative and supportive environment. We appreciate your positive thoughts about our leadership, bonus program and our core values. We will take your feedback into close consideration and wish you the best of luck in your future endeavors.
Viewing 4 - 6 of 427 Reviews

Glassdoor has 441 Full Potential Solutions reviews submitted anonymously by Full Potential Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Full Potential Solutions is right for you.