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Full Potential Solutions

Engaged Employer

Full Potential Solutions reviews

4.2

85% would recommend to a friend

(155 total reviews)

Steve Kezirian

91% approve of CEO

78% positive business outlook

Ratings by category

4.3

Compensation and benefits

4.2

Culture & values

4.2

Diversity & inclusion

4.1

Work/Life balance

4.1

Career opportunities

4.0

Senior management

Ratings by demographic groups

Reviews by job title

155 reviews

Reviews about "Compensation"

Return to all reviews
3.0
Jun 20, 2019

Ok company to work for

Retention specialist
Recommend
CEO approval
Business Outlook

Pros

A paycheck that's consistent. Daily Pay as to where you get paid for the day you worked. 4 day work week shifts available

Cons

Micro managing No room for growth Bonus structure works against you

avatar
Full Potential Solutions Response
6y
Taking the time to share your feedback is very much appreciated. We have received input that the bonus plan for our retention work is not understood by everyone and have taken steps to ensure proper communication and tools to assist with this. We are a performance driven company, which is why we have an uncapped bonus plan. We want our employees to make more money as they become acclimated on the program, because this means FPS is making money. If you are not getting the answers you need in this area, please do not hesitate to go to your Manager and/or Director. I am also always available!
5.0
Jun 7, 2019

Helping customers with lawnmower etc

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Great pay. Hours 7am to 7pm

Cons

Brand new company insurance is to high and not set it with enough help

avatar
Full Potential Solutions Response
6y
Great to have you at FPS! As a growing company, we are working hard to improve all aspects of our benefits. This year we added life insurance, short term and long term disability and 401K is launching this month! We will continue to negotiate the best rates for all benefits as we grow. Keep THRIVING with us and thank you for taking the time to share your feedback.
3.0
Mar 18, 2019

Has potential but needs to make changes

Retention advisor
Recommend
CEO approval
Business Outlook

Pros

- Pays well for Call Center - Modern new offices - Great people - Growing

Cons

- Not enough support for people on the phone - Benefits are weak and expensive - Managers ignore problems - The main client is Sprint which isnt the best company to do service for - Bonus structure changes all the time - No control over work hours - Communication is non-existent

avatar
Full Potential Solutions Response
7y
I appreciate that you took the time to provide feedback. I am sorry that you encountered issues that you felt were not resolved by management. We have a definite line of communication that includes Operation Managers, Directors, Human Resources and Senior Leaders. We all have open door policies, make ourselves available through our internal chat tool, accessible through email and have created an on-line communication portal. We do recognize that we are growing so quickly that we need to ensure the proper level of communication is happening and are currently working on resolving this.
Viewing 142 - 144 of 155 Reviews
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Glassdoor has 441 Full Potential Solutions reviews submitted anonymously by Full Potential Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Full Potential Solutions is right for you.