Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Work from home is available" ((in 13 reviews)); "Good work environment" ((in 10 reviews)); "Good colleagues, no more pros" ((in 10 reviews)); "flexible schedule specially for students" ((in 10 reviews)); "Supervisors were nice and willing to help (at least on the campaign I was working)" ((in 10 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 51 reviews)); "Has an account with low salary even though it's international." ((in 39 reviews)); "Low pay and sometimes delayed" ((in 24 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 8 reviews)); "Little much pressure and irresponsible hr's" ((in 6 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

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Fusion BPO

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

1.0

Feb 22, 2019

Work Environment.

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Personally, nothing was good except when I receive my paycheck. Yet, it was not worth it.

Cons

Very bad working environment. They treat their employees as students in school. I never felt happy to go and work my shifts. Management is not reachable and never give direct answers.

5.0

Feb 21, 2019

Good working Experience

Telephone sales representative

Recommend

CEO approval

Business Outlook

Pros

Good people to work with. Salary is on average. Work is a bit challenging.

Cons

Lack of freebies like coffee and juices for their employee. Rules and regulations are there but not implementing for all employee.

2.0

Feb 20, 2019

No great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They give opportunities to newcomers (Montreal Office). Supervisors were nice and willing to help (at least on the campaign I was working)

Cons

Call Centers don't have a reputation for being particularly enjoyable work places, this one is no exception. I worked for 3 months at the Montreal office (luckily found a new job). The restrooms were in terrible conditions and so was the work station, slow computers, and the headphones were so worn that they were borderline disgusting. Management does not give the impression to care about employees.

Viewing 502 - 504 of 556 Reviews

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Jobs at Fusion BPO

Customer Service Agent – Telecom – Boca Raton, Florida

Inbound Call Center Representative

Healthcare Customer Service Associate – Spindale, North Carolina

Healthcare Customer Service Representative

Customer Service Associate – Emergency Services Support – Spindale, North Carolina