Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours for Student and Part Timers" ((in 25 reviews)); "good work environment" ((in 11 reviews)); "You get to work with some good managers on floor." ((in 10 reviews)); "Good working environment and all" ((in 10 reviews)); "flexible schedule specially for students" ((in 10 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 48 reviews)); "Has an account with low salary even though it's international." ((in 38 reviews)); "Low pay and sometimes delayed" ((in 24 reviews)); "Cheap, unprofessional, no benefits." ((in 7 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 6 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (556 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

556 reviews

2.0

Jul 31, 2024

A job you can lose any day

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hardly anything to list to compare to Cons

Cons

The inconsistency,the unprofessionalism the training is not even good enough

Fusion BPO Response

1y

We appreciate your honesty and are truly concerned about the challenges you’ve highlighted. We’re committed to improving our training programs and addressing the inconsistencies you faced. Your feedback is a crucial part of this process as we strive to create a better experience for everyone.

2.0

Dec 11, 2023

Empty Promises

Inbound healthcare customer service representative remote

Recommend

CEO approval

Business Outlook

Pros

Remote opportunities. I like my team. If you work in-office, the pot lucks are usually pretty good.

Cons

They'll promise you everything under the sun during the hiring process. Fusion bonuses, client bonuses, genuine advancement opportunities. They're all cake. The goals for those bonuses are out of reach for any new CSR, and by the time they've developed the necessary skills, that bonus program has ended. If you're promoted, it's because you're somebody's bestie, or you're just the most experienced melanin-deprived person on the program. I'm still here because I have bills to pay and this job pays some of them.

5.0

Dec 6, 2023

Great place to work

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Endless opportunity for growth in the company

Cons

There are no cons to this workplace

Viewing 19 - 21 of 556 Reviews

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Jobs at Fusion BPO

Customer Service Associate – Emergency Services Support – Spindale, North Carolina

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Healthcare Customer Service Associate – Spindale, North Carolina

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Healthcare Customer Service Representative

Fusion BPO

Fusion BPO reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

A job you can lose any day

Empty Promises

Great place to work

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Jobs at Fusion BPO