Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours for Student and Part Timers" ((in 24 reviews)); "Work from home is the best" ((in 12 reviews)); "You get to work with some good managers on floor." ((in 11 reviews)); "Supervisors were nice and willing to help (at least on the campaign I was working)" ((in 11 reviews)); "Good colleagues, no more pros" ((in 9 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 48 reviews)); "Has an account with low salary even though it's international." ((in 43 reviews)); "Low pay and sometimes delayed" ((in 24 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 8 reviews)); "Little much pressure and irresponsible hr's" ((in 7 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (556 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

556 reviews

3.0

Aug 22, 2023

Working

Agent

Recommend

CEO approval

Business Outlook

Pros

They are lenient with family problems

Cons

The jobs are not secure

5.0

Jul 21, 2023

Great

It analyst

Recommend

CEO approval

Business Outlook

Pros

PTO Benefits Great boss Money to be made.

Cons

Some times no Overtime Dealing with customers attitude

1.0

Apr 17, 2023

Don't apply here, it's a scam and don't have enough positions to fill for the amount of people they hire! Stay Away!

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Nothing. They promise everything but deliver nothing

Cons

Watch out for this company. Fusion BPO in Boca Raton will hire you, promise a sign on bonus as well as weekly bonuses. They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume. Well they just let us go. I asked several times if my job was in jeopardy and was told no. Then they just fired the entire classs. Not to mention when you get up to the floor to start taking calls, it's a complete zoo. I've never witnessed such unprofessionalism in my life. Don't waste your time, steer clear of this company. They are a call center for AT&T. Total scam. Now many of us are without a job with no warning and nothing done wrong on our part. Such a terrible experience.

Viewing 25 - 27 of 556 Reviews

Top companies for "Compensation and Benefits" near you

IBM

3.6★Compensation & Benefits

Dell Technologies

3.5★Compensation & Benefits

Concentrix

3.6★Compensation & Benefits

Booz Allen Hamilton

3.7★Compensation & Benefits

Jobs at Fusion BPO

Inbound Call Center Representative

Healthcare Customer Service Associate – Spindale, North Carolina

Customer Service Agent – Telecom – Boca Raton, Florida

Emergency Care Representative – Customer Service – Spindale, North Carolina

Spindale, NC

View job

Customer Service Associate – Emergency Services Support – Spindale, North Carolina

Fusion BPO

Fusion BPO reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Working

Great

Don't apply here, it's a scam and don't have enough positions to fill for the amount of people they hire! Stay Away!

Top companies for "Compensation and Benefits" near you

Jobs at Fusion BPO