Pros
- Management is extremely supportive. They take feedback into consideration. If customers are abusive, they've always had my back. I never feel guilted if I need a sick day or if I've had a family emergency. I feel very cared about as an employee. - Professional environment, but not stuffy, communication is casual and enjoyable with coworkers and supervisors. - Great pay and benefits. - Positive environment. - Great coworkers - Tons of advancement opportunities.
Cons
Customers. Not like that's much different than any other customer service job. You have to understand this is a very stressful time in their life and be very empathetic, but they can be verbally abusive and demean you. I've been insulted, screamed at, customers can be condescending; some even enjoy taking advantage of you, treat you like a slave, and you can hear them laugh about it on the other side and tell that they're grinning about it. While you have permission from management if it compromises your integrity to disconnect, the treatment from customers can be hurtful. You need to be good with tough conversations, conflict, and have a thick skin. There are people who will put themselves in a rough situation and/or do not understand insurance and take their anger out on you. Keep in mind Not ALL customers are like this, there are a lot of really great people I talk to on the phone every day.