Pros
Geico is a successful company and is continuing to grow and need more and more people. Plenty of job stability and some room to grow within the company. Better pay than typical call center environment. Helping the customer through a bad situation can be rewarding.
Cons
The pay, while better than other general call centers, it was significantly lower than other insurance companies paid, on top of us doing two jobs instead of one. (work=double, pay=half compared to other insurance companies of their caliber) This is why in my opinion they are the "low-cost provider". The work-life balance, the dependability standards are kind of insane. Your dependability is measured by the minutes you are late, take off,sick, leave early, etc. Anything you do leads back to your dependability score, and it gets a little outrageous, if you ask me. I mean i understand that being on time is important and I pride myself on being on time as well, but emergencies do happen and i just didnt agree with that score being affected in all circumstances, and it is. Also, the vacation time, you don't earn your vacation until 6months in and at that point you are lucky if they let you use it. Requesting off was like pulling teeth. I had friends that requested a day of a month ahead of time and was immediately told "NO, and there is nothing we can do, you should find someone to shift swap w/you". Huh? A month in advance? At that point, i really had to consider my future there due to my family, and needing to spend time with them. Inconsistency, every claim is different, yes but i should be able to ask my superiors a question and get a cohesive, similar answer. Not the case here. In our office, there were people from across the country from different offices who were in supervision and management, so that very well have been the reason everyone had different ways to resolve claims and work files. Either way it was very frustrating as an adjuster to work files as you were instructed to do from one person and then get graded poorly or repremanded from another for how you did the work. There seemed to be such a lack of communication, from every department company wide.