Pros
Benefits and pay are phenomenal. I love my health insurance and my 401k is packed after just 3 years.
Cons
GEICO pays well because the CSRs are in the line of fire. You will field calls for anything and everything and it can get frustrating FAST. Geico make sit very clear that they are concerned with the quantity of customers served rather than the quality of work done. People don't do their job and the rest of us are fielding the angry customers. Everyone I know has quit due to the pressure of taking more and more calls while cleaning up others laziness and still providing customer service to angry people. Insurance is highly regulated and the CSRs have no control over anything however every person that calls thinks we run the company. It's infuriating to be under intense pressure to take more and more calls, get pretty much NO sick time and get timed for any breaks. Yes at this level you have 30 minutes of any time break to pee, eat, have an existential crisis, etc. I want to quit after every phone call. The supervisors are usually balls of toxic positivity. Don't tell me not to complain about the customers when they spent 10 minutes yelling at me because THEY called the wrong company.