GEICO Customer Service Representative CSR reviews

2.3

5% would recommend to a friend

(166 total reviews)
avatar

Nancy L. Pierce

Not enough data to show CEO approval

14% positive business outlook

Customer Service Representative (CSR) employees have rated GEICO with 2.3 out of 5 stars, based on 166 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. GEICO is rated 36% below average by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

166 reviews
3.0
Jul 3, 2025
Recommend
CEO approval
Business Outlook

Pros

The leadership team was cool, easy to work with. Help was always available.

Cons

Schedule changes are not communicated in advance. You're told one thing in the interview, another thing in training. You have to bid on the shift you want and that's not discussed or explained during the interview. You find out your permanent shift right before it's executed towards the end of training. The pay is not worth the hours and work.

1.0
May 6, 2025

Worst job

Recommend
CEO approval
Business Outlook

Pros

Decent pay and in depth training

Cons

Toxic management and horrible support system. Little PTO build up.

Viewing 13 - 15 of 166 Reviews

Glassdoor has 13,286 GEICO reviews submitted anonymously by GEICO employees. Read employee reviews and ratings on Glassdoor to decide if GEICO is right for you.