To illustrate the current environment, I literally feel like I am walking onto the Titanic every day I log into work, and I play my violin for 7.75 hours while I watch a massive, slowly sinking ship, including the many thousands of passengers (associates) throwing themselves into the Icy waters below. - Some offices had 70% staff turnover in 2022 (lowest office was 45%), and tenured associates (such as myself) continue to leave in masses; this leaves a few good employees (hostages) who are stuck or still under the delusion they can somehow fix everything wrong with the company (and are overwhelmed and burnt out) and the complete flakes who drove the company into the ground. - Training and development department has undergone several rounds of layoffs and in an effort to get people in seats, entry level claims Training has been scaled down from 14 weeks (old CSR and TCR1 training times combined) to 6 weeks. I have not encountered one person who felt adequately trained for their job since this training "overhaul ". - Another byproduct of needing people in seats (because everyone is running for the hills) is giving promotions and positions to incompetent clowns who have no business supervising, managing, or directing anyone in a professional setting. Unbelievable amounts of people with little technical knowledge, job experience, or common sense are being put in positions of power and decision making.... I'm not sure why anyone is surprised that the entire company is unraveling at an astronomical rate. What's worse, the clowns being promoted know they have no business being in these positions, so they take any chance they get to throw someone else under the bus in order to deflect from their own incompetence. It's truly a dog-eat-dog mentality. - Benefits have slowly been eroded during the restructuring. Short-term disability benefits were offered for one year, then clawed back by corporate. Profit sharing was removed under the guise of large raises, but pay scales were then revised (lowered) and the raises were given by management without any supervisor involvement (unlike prior years), resulting in many unfair distributions based on heavily skewed metrics. - Zero promotional opportunities currently. We're on track to lose close to 2 million customers this year alone, and have all but completely shut down new business in 17 states because of dumbs*** showdowns with DOI commissioners who will no longer allow Geico to pass off their internal hemorrhaging money issues onto their customers with continuous rate increases. We've not had a single positive PIF increase day (not one) in all of 2023. I could go on and on- you've been warned. If you take a job, get your tuxedo out and tune your violin, I promise it won't be long until you understand the sinking ship metaphor.
