GEICO Customer Service Representative reviews

Unrealistic goals and metrics. Extremely high employees turnover. Unbearable work environment. Constant gaslighting and changing standards and expectations. Constant technology issues, but agents are expected to work as though systems work smoothly. When whole departments close because too many agents quit, agents in other departments are expected to pick up the slack with no extra pay and no change in the amount of calls per hour metrics. It is clear that management does not care about employees. I liked geico as a customer and was a geico customer for years, but after my experience as an employee, I switched and never plan to ho back.

Mental health struggled supremely to cause me to quit