Is GEICO a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at GEICO have rated their employer with 2.3 out of 5 stars in 166 Glassdoor reviews. This is a lower than average score with the overall rating of GEICO employees being 2.7 out of 5 stars. Search open Customer Service Representative CSR Jobs at GEICO now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at GEICO .

Does GEICO pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at GEICO with 2.8 out of 5 stars based on 166 anonymously submitted employee reviews. This is 10.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at GEICO.

What are the top reviewed jobs at GEICO?

Customer Service Representative (1159) , Claims Adjuster (725) , Auto Damage Adjuster (462) , Insurance Agent (319) , Sales Representative (303) , Supervisor (223) , Claims Representative (221) , Sales Associate (207) , Claims Specialist (178) , Insurance Sales Agent (176) , Claims Service Representative (170) , Customer Service Representative (CSR) (167) , Licensed Insurance Agent (132) , Claims Supervisor (120) , Software Engineer (103)

What are the pros of working at GEICO according to real employee reviews?

"Great benefits and when you weren't on a call you didn't have to do much" ((in 1577 reviews)); "The pay is good and the bonus structure (if you meet their goal) can be good as well." ((in 1550 reviews)); "Give great training and make sure that you know exactly what you are doing before you get into the job." ((in 457 reviews)); "GEICO has always hired great people and I thoroughly enjoyed working with everyone I did there." ((in 442 reviews)); "You get to work from home a good chunk of out the week, all days if you produce the numbers." ((in 219 reviews))

What are the cons of working at GEICO according to real employee reviews?

"Poor management and over bearing" ((in 727 reviews)); "There is no work life balance and they don't care about their employees at all." ((in 377 reviews)); "Getting a good supervisor (which there is almost NO wasy to control) will make or break your career." ((in 280 reviews)); "Upper management do NOT care about you and will make your life miserable." ((in 225 reviews)); "Bad managers ruin the experience" ((in 184 reviews))

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GEICO

GEICO Customer Service Representative CSR reviews

2.3

5% would recommend to a friend

(166 total reviews)

Nancy L. Pierce

Not enough data to show CEO approval

14% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.8

Compensation and benefits

2.4

Career opportunities

2.0

Work/Life balance

1.9

Culture & values

1.8

Senior management

Customer Service Representative (CSR) employees have rated GEICO with 2.3 out of 5 stars, based on 166 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. GEICO is rated 36% below average by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

166 reviews

1.0

Feb 28, 2025

Move On DON'T do it

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

To be honest the NEW Geico .. has none .. just a paycheck

Cons

Disrespectful management, Childish atmosphere, they give you candy and junk food as everyday rewards, No respect for family life, attitudes towards agents are they beneath all things work or get fired. If it shows or ice on the roads you better come in, if your leg is broke you better come in, if your child dies you better come in. They make you lie to customers ..ALL RATES will go up tell the truth because GEICO wants more money customer's never win as well as agents.

2.0

Jan 9, 2025

Waste of time

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Get your insurance license paid for

Cons

Unorganized No real money No proper training NO JOB SECURITY

1.0

Jan 4, 2025

Toxic

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, it's a job.

Cons

Incredibly micromanaged. Anytime a call is over 6 minutes you are expected to write an explanation as to why the call "took so long." You are expected to continually "move the call forward" - people (REAL PEOPLE) are calling in due to a death in the family or horrible accident, it doesn't matter, get them off the phone in less than 6 minutes or you will be coached. There is no sense of job security. Even employees who are at the top of the rankings are coached, put on memos, and threatened with their livelihoods. Despite making record profits, wages and benefits don't increase.

Viewing 19 - 21 of 166 Reviews

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GEICO Customer Service Representative CSR reviews

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Move On DON'T do it

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Toxic

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