GM Financial reviews

Almost zero strategic technology focus, with three different C-suite role transitions in 2025 (CEO, CTO and CIO). With the CTO role left empty for most of the calendar year, there was too much focus on project streamlining. A lot of managers just circumvent the process and get loud and persistent to get things done behind the scenes. PMO is wasting cycles trying to herd cats. There are a small number of people who have been allowed and enabled to be helpless and impossibly siloed in their work. If they possess any curiosity or imagination about the things they work on, it is imperceptible at a cursory glance of their work behavior. They run the gamut of entry level all the way to technical principal technology roles. Their actions imply they expect others to fix their problems to the point of not even reading their own errors or attempting to understand what is breaking. Some of these people work for very loud, sometimes angry people who may or may not mention that they wrote a book about a tangentially-related topic, implying it makes them an expert on every other topic they come across and have an opinion on. They may also attempt to use terms like "SLA" as a cudgel to imply you're not working fast enough for their liking. They really like getting their way, and they don't like hearing others' opinions or input.

If you thrive in a highly competitive environment where only top performers are recognized, this may be the opportunity for you. The call centers are currently undergoing significant restructuring and departmental consolidation. Team Leads are often expected to manage more than is realistically sustainable, which can create challenges — especially for those who rely on clear structure and support.