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      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (719 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      719 reviews
      5.0
      Oct 6, 2023

      Showing Up During Tough Times

      Enterprise customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership who cares, ultra transparent about how the business is performing, why tough decisions are made and tons of forums both open and private to provide feedback. High performance culture without sacrificing work life balance (monthly recharge days, shared calendars where you can clearly see leaders block off for family, fitness and mental health). Thought leader in the space and tons to learn from wide range of expertise. As an IC if you want to do something outside of your role, no boundaries here to contribute to get more visibility or opportunity.

      Cons

      As a ton of tech is in a downturn and those are primarily the customers Gainsight serve, times are tough. With hiring, promotion and raise freezes career opportunities right now are completely on pause for most, even top performers. Employee events are also paused which is hard as Gainsight is all remote in the US. I miss my team and feeling connected.

      avatar
      Gainsight Response
      2y
      Thanks so much and very valid feedback on both sides. I appreciate how much you care.
      5.0
      Jul 31, 2023

      Human First to a point

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company still had the best benefits that I've had in my work career. The company and culture was amazing, and I would have loved to continue working there.

      Cons

      Investments heavily dictate the direction of the company.

      5.0
      Jul 6, 2023

      Transformational company and software

      Vice president professional services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gainsight changed my outlook on work. This sounds dramatic, but I spent several years in fast-growth SaaS where politics and jerks were rewarded, and the executive team (and every iteration of it) helped me see and recognize that incredible human beings could make great leaders as well and win in business. Gainsight was an MBA in SaaS and leadership - you get to work with the very brightest and the bar is exceptionally high from your customers as THE Customer Success company. Product is the best in the market. The only success of competitors is copying the playbook and being cheaper since they don't have to pave any new trails. If you are serious about CS and your career, customers are very happy and incredibly successful. Benefits are amazing, even recharge days (which as a PS leader was tricky!) and the indoctrination (in a very good way) in Human-First leadership will transform you as a leader and teammate. Access to leadership is unparalleled (CFO doing weekly office hours anyone can dial in, frequent touch points with CEO/Exec team) with a high level of authentic transparency.

      Cons

      Prior to Gainsight, I was used to being the smartest person in the room OR working really hard to stand out. At Gainsight, that is table stakes, so brilliant people work very hard to get a spotlight. This also leads to attracting incredible talent who can't all get promotions at every opportunity (ie for every manager role there are 4 people ready and capable internally.)

      avatar
      Gainsight Response
      2y
      You rock and thanks so much! Nick
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      ReviewsGainsight reviews

      Glassdoor has 749 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.