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      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (719 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      719 reviews
      2.0
      Sep 19, 2024

      Weak leadership and exhausting reorgs

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company pioneered the customer success movement and used to have a lot of talented people.

      Cons

      This is discussed by everyone but leadership is lacking. The CCO has only held pre-sales roles as a technical solutions consultant, and not appropriate for the position. It’s disappointing to see ineffective leaders rise simply because of their relationships with the C suite.

      5.0
      Oct 11, 2023

      Gainsight still lives up to it's human-first reputation.

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -"Human-first" isn't just a brand, it's at the core of every decision made here -A truly "flat company", executives are involved and present, even with ICs -Transparency is unlike anywhere I've worked before -Many opportunities to get involved in thought leadership with CS industry -Professional development opportunity is abundant -Monthly recharge holidays, flexible PTO, great healthcare offering

      Cons

      -CSM workload can be overwhelming -Salary increases need to be revisited before we lose top talent due to pay -Enablement is very much self-led, as is the case with most startups -Keeping up with changes across our product offering has been a challenge

      avatar
      Gainsight Response
      2y
      Thanks and great input!
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      ReviewsGainsight reviews

      Glassdoor has 749 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.