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      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (718 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Senior management

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 718 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      718 reviews
      3.0
      Jun 7, 2018

      Too Many Useless cooks

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gainsight is definitely a leader in CS space and have seen its phenomenal growth in terms of revenue and customers. Few people are highly motivated to deliver the business outcomes. I also wish company to have a solid exit/IPO. The #1 reason for people to stick with the company is work-colleagues(not leadership) and positive growth outlook. The CXOs are very dedicated toward the company and is definitely a compelling reason to stay.

      Cons

      The people that came in during this growth phase, half of them are literally useless. Still in case of production issues/releases, company relies on handful of people to step up and do the work, then what's the use of hiring so many people. With personal experience the leaders/coaches that India team has, is absolutely of no use. Its more of namesake manager/coach for approvals, they don't understand the product/technology or even take effort to do so. People are also hired based on bias, you can literally group people by previous company they have worked and its like 3-4 companies they come from. Company somehow doesn't believe in firing/getting-rid of under-performers they continue to stick in top level position and bring the team morale down. It would be ok, if they don't contribute at-least other people can work but these people become bottleneck and least cooperative in solving problems. Product Management/Engineering team continues to suffer, Its not like the CTO/CPO don't know about it, but still no actions are taken.Few of them are excellent example of "Leadership by Absence".

      avatar
      Gainsight Response
      7y
      I appreciate the amount of time you took to provide a detailed review. You gave lots of specific examples and we've had round tables to better understand the pain points. I hope we're making progress. We take the feedback seriously.
      1.0
      May 30, 2018

      Future story of "Woulda,Coulda,Shoulda"

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      CEO. Not enough can be said about how awesome the CEO is. It has been told in multiple posts until now so Iam not going to elaborate on that.

      Cons

      Success for All- It is surprising how a value in all its all good intentions can be misused and used as a tool against people who speak up about what is not working. Faced multiple instances where a comment about something not working direct on escalated leads to muted response or no response. There is no alignment between different teams and it is sometimes quite evident. Hero Culture - Any initiative or project at the execution is at the mercy of the few employees who burn out in order to make the project successful. The leaders have neither empowered nor trained nor taken action against employees have not grown in the organization since there is always a hero who saves the day. Work has become boring - The amount of innovation has come to a standstill due to various organizational priorities and it is no more a company to aspire and learn and grow your career. So , prospective employees, you have been warned.

      avatar
      Gainsight Response
      8y
      Thanks for providing this feedback. It's obvious that you care a great deal - enough that you decided to write this. I'm also sorry that we've frustrated you so much. I agree that a hero culture is not sustainable. I also agree that we need to continue to innovate and value your input on this. I appreciate your constructive input around interviewing your oldest employees. I just saw this post and am going to set this up now. I hope you will be on the list as I would enjoy hearing your input directly. As to the subject line of "Future story of..." I live my life hoping and believing the future is not written - otherwise why live right? I'm eager to change the future for you to something exciting and it's up to me to make that happen!
      4.0
      May 29, 2018

      The Toughest Job You'll Ever Love

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership who aren't afraid of transparency and being challenged - they welcome candid feedback and act on it. Leaders do not use their title to be on a "pedestal" They are genuinely great people where you feel you can talk to any leader, no matter their position. Great people - this place is literally filled with rock star employees - people work hard but also value their personal lives. The culture is very respectful, and l honestly love the interactions I have with pretty much everyone, even on the hard days when things get really busy. Always something to learn: this company is in a really cool space right now - they are scaling to the next level and that means things are moving quickly and rapid change is occurring. There are a lot of opportunities to learn and grow, getting out of your comfort zone. It's sometimes uncomfortable and possibly not for everyone - but for those who love a challenge - it's awesome. You'll never be stagnant here. The best CEO I've ever worked for. I've been working in the corporate world for 27 years now, so that is genuinely saying something. I don't know how Nick does it - he knows everyone by name. He knows what you do for the company and he leads the company in reminding everyone by example everyday to find the childlike joy in what we do - I've never worked for a CEO that is so driven by helping people and our customers. He's literally human first culture personified. He's not afraid of radical candor and conducts weekly roundtables with random employees to get ideas on how we can improve and learn.

      Cons

      Work / Life balance can be a challenge. There is so much to be done, limited headcount as we grow, and that is difficult. When so many people you work with are so intrinsically motivated and love their work, it can seem like you may be falling behind. One thing I've learned is to set boundaries around my personal time and to communicate honestly about my bandwidth and other projects. You have to be very disciplined and focused - but you will also get to do some incredible work with really amazing customer companies and teammates. Leadership is also addressing work/life balance from the top down - though change takes time - things are improving and the culture supports individuals being healthy and balanced. However, you may feel like you are never going to get caught up, and that can be very discouraging. Remote working can be challenging when it comes to more strategic projects and thinking. I love that the remote environment enables us to bring in some pretty amazing people, but it can be challenging when working on large projects.

      avatar
      Gainsight Response
      8y
      Very valuable (and timely) input. Thanks so much. We just rewrote our "Communication Manifesto" and added guidelines aimed at making email more efficient. As much as I love people (I guess I'm in the right job), I also admit feeling overwhelmed by inbox overload. I get it. We're paying attention and looking for solutions. One I discovered today: "Burnout 101". It's a deck that was created and shared by one of our managers that not only addresses burnout prevention head-on but also offers relevant tips for streamlining and working smarter. I love it and shared it with a group of our managers tonight. Thanks, again, for taking the time to provide the feedback! We'll keep working on this together.
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      Glassdoor has 748 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.