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      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (718 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Senior management

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 718 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      718 reviews
      5.0
      Oct 18, 2017

      Great company with huge opportunity to succeed led by inspiring people

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gainsight is the clear market leader in its category that is continuing to grow as "software eats the universe." I can't speak for other departments (I sit in Sales), but authentic leadership from the CEO down is highly inspiring and motivating. Transparency is often highlighted as a company value, but I've yet to see a company be as transparent and take ownership for decisions that haven't worked out as well as planned. Today, for example, our CEO gave a presentation highlighting we were are as a company in comparison to other software companies (according to third party data), and where we could end up if we continue on the path that we're on. Needless to say it was inspiring when you take a step back from your day to day responsibilities to see that we're building something truly special. Great level of autonomy for us to succeed which can't be understated enough. Knowing that our team is full of sharp, fully capable, and sophisticated individuals inspires you to do your best. Everyone is committed to helping each other succeed for the benefit of our company and our customer's success. Plenty of other common pros you'll find at other Bay Area companies like free food, dogs in offices, ability to work from home, etc, but it's the other things (I consider to be intangibles) that make it truly unique to work for Gainsight.

      Cons

      We have a very spread out company (SF, Redwood City, PHX, STL, London, + remote employees so while our company values and culture is strong, it's sometimes difficult to maintain strong relationships with people you don't interact with all the time. For some people, this might be seen as a strength given the autonomy and ability to work remotely, but for me it's the only real "con" that I can think of. We used to have a matching 401(k) so it would be nice to see this come back, but I realize this is not always feasible for high growth companies determined to spend money wisely.

      4.0
      Oct 4, 2017

      Interesting place to grow & take on new challenges

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of very smart people. Flexible working hours, location and PTO policy. Dog friendly. CEO is inspirational, and is the type of person that will make the deck himself if it's the 11th hour and something needs to get done. This garners a huge amount of respect from individual contributors. If you display competency and ambition, the sky is the limit. Gainsight will be excited for you to take on all sorts of interesting challenges and projects, from all corners of the business, if you display interest. Opportunities for lateral job movement between functions. Gainsight is building a strong population of 2+ year employees that are now beginning to change departments. This cross-pollination is having great results. Great place to build your personal brand. If you want to be on stage talking about something related to Customer Success, or blogging, or writing e-books, etc Gainsight is really excited to give you the soapbox.

      Cons

      Like any fast growing company, it's not perfect. That's totally fine! I get it. Some challenges and pain points worth noting are: Geographic distribution has multiplied the friction to get stuff done. Having the company split between US & India creates a particularly tough scenario. Long leadership vacancy in the Teammate/Employee Success (HR) function left a wound that will take a while to heal. This role has now been filled with someone great; there's just a lot of backlog that needs to be worked through. Dramatically different management styles between different functions has created a really varied employee perspective of the company. Some pockets over-invest in strategy and under-deliver in measurable business outcomes. This is quite frustrating when there are deep but solvable issues that aren't prioritized or addressed because the project isn't attractive.

      3.0
      Sep 13, 2017

      Just average company

      Engineering
      Recommend
      CEO approval
      Business Outlook

      Pros

      Don't keep to high expectations if you want to join this company. This is a genuine feedback with positives and negatives. 1. You can stay in the company even without working. 2. Enjoy free lunches and cafeteria. 3. It's a normal company with regular work and politics.

      Cons

      1. Most of the reviews are fake on glassdoor, how can everything be perfect in a company? check the reviews, everything seems so perfect. 2. No planning, no process, no clarity on items to be delivered. 3. PMs have no clue what they want out of a feature, no requirements docs, no mocks. 4. Product teams work on the fly with changing requirements. 5. No one knows where the product will be 1/5/10 years down the line(no clue about next 2 months as well). 6. Everything here is about politics, mostly all the people here have ego issues, and the environment in the company encourages that. 7. There are few favourites here, who are the stars and rest of the people are just normal day labours. 8. Policies vary for different people in the organisation. 9. No outing policy or budget.

      avatar
      Gainsight Response
      8y
      First of all, thank you for writing this. Obviously you care about the company and want to strive for excellence. And no matter what others' experiences are, we are letting you down and I'm sorry for that. There's a lot that resonates with me in your response. While I love our high velocity of development, we need to improve at cross-functional planning and long-term thinking - this is critical as we grow. We also have to make sure that people feel like decisions are transparent and fair as we scale. On bonding, we do have our annual "Cohesion" event for our team in India and have budgets per team but it sounds like we're not doing enough there so we'll strive for more. Overall, I can say one thing for sure. We are not perfect and I am obsessed with every single detail to close the gap between our reality and potential. We need critical people like you who strive for this gap closure to get to our full vision. I thank you for caring so much and holding me to the highest possible standard. I owe it to you.
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      ReviewsGainsight reviews

      Glassdoor has 748 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.