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      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (718 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Senior management

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 718 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      718 reviews
      5.0
      Apr 13, 2017

      Great work environment with lots of opportunities to take ownership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great perks (catered lunches 3x a week) - Unlimited PTO - Dog friendly environment - Flexible work hours (ability to work in SF or RWC office) - Personal trainer at our offsite gym (2x a week) - Bi-weekly massages (sign-ups) - Fun and different 5 core values that all Gainsters live by - 100% medical, dental, and vision covered - Paid paternity and maternity leave - 401K - Open work environment/ transparency of company

      Cons

      Since the company is very flexible with wfh/remote, there is a lack of team bonding events.

      5.0
      Jan 28, 2017

      A category defining company with high ambition, yet character-driven culture.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There aren't many opportunities in life to work for a company that isn't seeking to disrupt an existing market, but rather to create a new one. That bold vision and thoughtful execution has catapulted the role of Customer Success Manager to recognition as one of CNN's 'Best Jobs in America' in 2017, and as a result, Gainsight as the leader of this new Customer Success movement. The work is hard, but incredibly fulfilling. What I appreciate most about Gainsight is that senior leadership is attentive to the strain that scale can put on employees, and very transparent about challenges when they are surfaced. This constant self-assessment and push to do better for both teammates as well as shareholders is what makes Gainsight truly a great place to work.

      Cons

      I mentioned this above but scaling is very hard, especially for a company of high ambition like Gainsight. The hours can be long, but it's less of a 'con' if you genuinely believe in the mission of the business and feel challenged and supported in your role.

      avatar
      Gainsight Response
      9y
      Thank you for the kind words. I'm glad to hear your experience thus far has been positive. While I still think we have a long way to go to get to the company we want to be, it's good to hear affirmation along the way.
      5.0
      Jan 25, 2017

      Incredibly smart, driven culture in a rapidly growing space

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Everyone gets involved with Customers from the Execs down - Customers love the product and, more importantly, the team that supports them in their desired outcomes - Customer Success is on the short list of priorities for every Fortune 500 CEO and Gainsight is the market leader

      Cons

      - People are expected to catch up and keep up with a very intelligent core. Good for most, bad for some, but this approach seems to retain top talent.

      avatar
      Gainsight Response
      9y
      Thank you for sharing your experiences. While I still think we have a long way to go in our mission, it's nice to hear the positive feedback. I agree that as we scale, the test is whether we keep taking time to know our team as individuals - something I'm personally passionate about.
      Viewing 685 - 687 of 718 Reviews
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      ReviewsGainsight reviews

      Glassdoor has 748 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.