Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (721 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Senior management

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      721 reviews
      4.0
      Aug 11, 2018

      Sales Development Representative

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company with amazing culture!

      Cons

      Misalignment between SDR's and AE's. Conflicting goals and performance metrics.

      avatar
      Gainsight Response
      7y
      Thanks for the feedback. Sales Development is a tough job, so its great to hear your positivity about your career at Gainsight. SDRs are such a critical part of what we do to win together. SDR and AE alignment is something we continually strive to get right, and we can improve further in this area. This is something we plan to address during our upcoming sales offsite and always welcome feedback on how we can improve. We also will be refreshing the AE/SDR partnership process in the coming weeks to put this item more into focus. Really appreciate the feedback.
      3.0
      Jan 22, 2018

      Bay Centric

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Exciting company that's growing extremely fast. Fun and flexible working environment. Great core attitudes that are mostly followed. Strong and inspiring leadership. Gainsight is at the center of their industry and dominates their competition. If you believe in Customer Success, Gainsight is where you want to work.

      Cons

      While the company has its roots in St. Louis, over time the company has placed all leadership and decision making in the Bay Area (with a satellite office in Phoenix that focuses on Marketing). While the leadership repeatedly will tell everyone in the company there is no "main office" due to the distributed team, the reality is that all of the important decisions are made in the Bay area and everyone learns of them later. This has led to many positions being essentially relocated to the Bay Area, and in some cases, entire teams. Not a con if you're in the Bay Area, but if you are looking to work in the St. Louis office, understand you will forever be the little brother or sister and not be able to climb into a senior leadership role.

      avatar
      Gainsight Response
      8y
      Really appreciate you sharing this. As you point out, my goal is to make Gainsight a company where your contribution and satisfaction are uncorrelated to where you live, but I also recognize we have to do more. Interestingly enough, in our latest CultureAmp survey, our most engaged teammates by far were in Phoenix, London and "work-from-home." I think we can learn something from what's working there and apply it more broadly. In addition, to your point, we need to elevate more folks from each office. One thing we've done is make one St. Louis teammate our "General Manager" of the office to represent the needs of folks there. I am on an exec call with her every 2 weeks to hear the voice of the team. But more can be done and needs to be done. Thank you again.
      5.0
      Jun 28, 2015

      Gainsight

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very cool environment lots of fun and cool people

      Cons

      Nothing really to note here

      Viewing 130 - 132 of 721 Reviews
      Related searches: Gainsight jobs | Gainsight salaries | Gainsight benefits | Gainsight interviews
      ReviewsGainsight reviews

      Glassdoor has 751 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.