Gainsight reviews

4.1

81% would recommend to a friend

(718 total reviews)
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Chuck Ganapathi

86% approve of CEO

62% positive business outlook

Gainsight has an employee rating of 4.1 out of 5 stars, based on 718 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

718 reviews
1.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Gainsight still has a strong legacy and respected brand in the Customer Success space. We're holding onto what we've built over the years. I think we still remain a leader in CS technology. Benefits are pretty competitive for employees. There are still a few talented, thoughtful executives left and some really strong individual contributors and mid-level-managers that we've brought in through our acquisitions.

Cons

Leadership and culture have shifted very, very sharply. The CEO’s style is junior, like what you'd see in a first-time manager. Since he hasn't led a company at our size, maybe he'll grow into it with practice. Prep for events, when he participates in cross-functional meetings with us outside his leadership team...he operates in a very emotional, top-down way and is pretty driven by authority rather than earned trust, which has contributed to a culture where the loudest or most aggressive voice often prevails over really innovative, exciting debate. In the past few months, the company has experienced a rapid cultural and operational decline. Productive disagreement, collaboration, and innovation have become rare, and the sense of shared joy in meaningful, hard, dedicated work has diminished. This is so SO hard to see as someone who has been here a couple years and wants to see us succeed. Strategic leadership depth has thinned significantly and I think only a couple of execs demonstrate both strategic acumen and a people-first approach. The CRO shows potential but is still developing the skills to lead at scale and effectively drive organizational change. Especially around creating a competitive and clear sales comp strategy that's designed to incentivize the right behaviors and then productively engaging with her team to help them understand. Compensation competitiveness across geos and our different teams has eroded due to several years of missed bonus attainment...our total comp (esp for those of us at the mid-level) is less and less attractive relative to peers. Budget constraints have led to the near-elimination of in-person company events and gatherings. While financially understandable, it's a big signal to us about deprioritization of employee experience and connection.

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Gainsight Response
7mo
Thanks for the thoughtful feedback and for caring enough to share it so candidly. I stepped into the CEO role a little over a month ago, but over the past 18 months I’ve come to see how much this company means to people. I care deeply about Gainsight and our teammates, and I’m confident in the team we have to take us forward. I also hear you and appreciate the honesty. Feedback like this helps me focus on what matters most and stay centered on our teammates. We may not agree on everything, but we share the same goal...ensuring Gainsight continues to evolve without losing what made it special. Cheers, Chuck
5.0
Oct 4, 2025

5 year review

Recommend
CEO approval
Business Outlook

Pros

Good company to start your career

Cons

no comments on this company

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Gainsight Response
7mo
Wow, congrats on a great run at Gainsight. Thank you for making Gainsight the special place that it is. Here’s to many more years of success! Cheers, Chuck
2.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

lots of time off. gaining knowledge of the CS industry at a high level

Cons

Snakes in the grass when it comes to colleagues and leadership. AI is replacing human thought there.

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Gainsight Response
7mo
I’m sorry you didn’t have a great experience here. Yes, we are pivoting the company around agentic AI, but not in the way most people think. I believe there is far more opportunity in using AI to handle the work humans can’t or don’t want to do, rather than to replace jobs. In fact, we’re hiring across multiple teams, including Customer Success, as you can see on our jobs page. Cheers, Chuck
Viewing 19 - 21 of 718 Reviews

Glassdoor has 748 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.