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      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (720 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      720 reviews
      5.0
      Oct 11, 2023

      Even Amidst an Economical Crisis in SaaS - there's no place I'd rather be

      Manager, customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Incredible people and culture. They absolutely live and breathe (from the top down) the values of being Human First while winning in business * Transparent leadership. Nick is probably one of the best human beings I've ever met, and the bar he sets trickles down to the rest of the org * Thought leadership is second to none. Gainsight leads the charge on the evolution of Customer Success. * Incredible opportunities at conferences to present, network with other leaders in the industry, and constant learning * Amazing people. Truly the best. * The industry and vision for Gainsight as a whole end to end customer journey solution is amazing with the suite of products CS, CE, CC, and PX.

      Cons

      * It feels like we're having a bit of an identity crisis with the acquisitions. It's new for us to have this many products so finding our footing in GTM and really having a solid plan for our Product is imperative. We're on the hunt for a critically needed CPO * Despite all of this, I still see us moving in the right direction. We literally wrote the book on CS - I'm certain we will start writing the next chapter on a multi product platform solution, it will just take time and it hurts 10x worse because we're in this economic crisis for SaaS companies. When our customers aren't doing well, naturally contracts decrease, vendor consolidation is very real, etc... but every single SaaS company is experiencing this today so we're not unique nor are we alone

      avatar
      Gainsight Response
      2y
      Thank you so much!
      4.0
      Oct 11, 2023

      Hard times in Tech, but Gainsight is still supporting its teammates

      Support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The last year has been a hard one in Tech, and I've heard some scarey things from friends of mine in the same industry at different companies. While Gainsight isn't different in the difficulty and number of challenges it has to face, it IS different in how it manages it. All teammate have experienced a hit since the downturn, but Gainsight is trying to mitigate the effect on their teammates as much as possible and I appreciate that.

      Cons

      -Sometimes there is SO much transparency about what's going on it can be a little bit scary but that's really just reality, not a 'Con' per se. I'd rather be prepared than blindsided. -We have been kinda short staffed since the downturn and I hope to see some new faces in my department soon. I don't want to lose anyone on my team because they feel overworked.

      avatar
      Gainsight Response
      2y
      Good input!
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      ReviewsGainsight reviews

      Glassdoor has 750 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.