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      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (720 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Senior management

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      720 reviews
      5.0
      Oct 11, 2023

      Gainsight still lives up to it's human-first reputation.

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -"Human-first" isn't just a brand, it's at the core of every decision made here -A truly "flat company", executives are involved and present, even with ICs -Transparency is unlike anywhere I've worked before -Many opportunities to get involved in thought leadership with CS industry -Professional development opportunity is abundant -Monthly recharge holidays, flexible PTO, great healthcare offering

      Cons

      -CSM workload can be overwhelming -Salary increases need to be revisited before we lose top talent due to pay -Enablement is very much self-led, as is the case with most startups -Keeping up with changes across our product offering has been a challenge

      avatar
      Gainsight Response
      2y
      Thanks and great input!
      5.0
      Oct 11, 2023

      As good as the other reviews say it is

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company gets it. It's easy to look at a company that says they're "human first" and kind of roll your eyes, but I truly think that's at the core of who Nick is, and that trickles down throughout the organization. They transparently share information, good or bad, when they have it. The entire team treats each other as people with real lives outside of work, which establishes a kind of team-wide respect that has us wanting to do good work for each other. The people are excellent and talented, and as a company that was remote before COVID, know how to do little things to make people feel engaged and connected to teammates that might be on the literal other side of the world.

      Cons

      Promotions and raises are frozen due to downturn across tech and particularly SAAS organizations - of which Gainsight is one, and it's also who their customers generally are. While the benefits are very, very good across the board, one opportunity is a 401k match, which would be a welcome benefit.

      4.0
      Oct 11, 2023

      Great job

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, people first, decent pay

      Cons

      Inability to launch an idea and see through to the end

      Viewing 229 - 231 of 720 Reviews
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      ReviewsGainsight reviews

      Glassdoor has 750 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.