Is Gallagher a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at Gallagher have rated their employer with 3.0 out of 5 stars in 149 Glassdoor reviews. This is a lower than average score with the overall rating of Gallagher employees being 3.4 out of 5 stars. Search open Client Service Associate II Jobs at Gallagher now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at Gallagher .

Does Gallagher pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at Gallagher with 3.1 out of 5 stars based on 149 anonymously submitted employee reviews. This is 6.7% better than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at Gallagher.

How happy are Client Service Associate II professionals working at Gallagher?

33% of Client Service Associate II employees at Gallagher would recommend their employer to a friend. This rating has decreased by 87% in the past 12 months. Client Service Associate II professionals have also rated Gallagher with a 2.9 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.8 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Gallagher?

Process Analyst (245) , Process Associate (172) , Account Manager (121) , Client Services Manager (107) , Analyst (100) , Senior Process Analyst (94) , Claims Adjuster (91) , Sales Intern (91) , Account Executive (87) , Senior Resolution Manager (84) , Client Service Associate (72) , Producer (71) , Intern (67) , Consultant (62) , Resolution Manager (60)

What are the pros of working at Gallagher according to real employee reviews?

"workers are great people that are always there to lend a helping hand and push you forward." ((in 310 reviews)); "They are flexible with working remote or hybrid and also making sure you can get good work/life balance." ((in 219 reviews)); "Benefits are good and reasonable from a OOP standpoint." ((in 197 reviews)); "Flexible work from home" ((in 157 reviews)); "Great team and atmosphere." ((in 111 reviews))

What are the cons of working at Gallagher according to real employee reviews?

"Low salary compared to many other firms Timing and calculation of raises for non" ((in 272 reviews)); "low pay and hard to get bonus" ((in 255 reviews)); "I don't feel it has any But we may say some poor management of shift" ((in 220 reviews)); "got canceled and no training or experience received" ((in 114 reviews)); "Management boasts about the Gallagher Way yet these same managers do not abide by the tenets." ((in 74 reviews))

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Gallagher

Gallagher Client Service Associate II reviews

3.0

33% would recommend to a friend

(149 total reviews)

J. Patrick Gallagher Jr.

73% approve of CEO

30% positive business outlook

Ratings by demographic groups

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Client Service Associate II employees have rated Gallagher with 3.0 out of 5 stars, based on 149 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have an average working experience there. Gallagher is rated in line with the average (within 1 standard deviation) by Client Service Associate II professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

149 reviews

3.0

Jun 24, 2026

Decent workplace, but unclear promotion criteria

Account manager

Recommend

CEO approval

Business Outlook

Pros

ok to work in AJG

Cons

Promotion criteria is not clear

1.0

Feb 18, 2026

Stay Away

Account manager

Recommend

CEO approval

Business Outlook

Pros

I worked on a great team

Cons

* Overwork and underpayment * Inadequate systems * Excessive task management required to execute even simple tasks * Micromanagement and lack of work-life balance * Demanding, needy, and rude producers

3.0

Feb 9, 2026

Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good company, good team, good pay for what we have to do

Cons

I was told it would be hybrid, but then we were told that it was only if we hit all targets.

Viewing 1 - 3 of 149 Reviews

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Decent workplace, but unclear promotion criteria

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