Is Gallagher a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Gallagher have rated their employer with 3.0 out of 5 stars in 157 Glassdoor reviews. This is a lower than average score with the overall rating of Gallagher employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Gallagher now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Gallagher .

Does Gallagher pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Gallagher with 3.1 out of 5 stars based on 157 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Gallagher.

How happy are Customer Service (CSR) professionals working at Gallagher?

33% of Customer Service (CSR) employees at Gallagher would recommend their employer to a friend. This rating has decreased by 48% in the past 12 months. Customer Service (CSR) professionals have also rated Gallagher with a 2.9 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.8 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Gallagher?

Process Analyst (245) , Process Associate (172) , Account Manager (122) , Client Services Manager (107) , Analyst (101) , Senior Process Analyst (94) , Claims Adjuster (91) , Sales Intern (91) , Account Executive (87) , Senior Resolution Manager (84) , Client Service Associate (72) , Producer (71) , Intern (67) , Consultant (62) , Resolution Manager (60)

What are the pros of working at Gallagher according to real employee reviews?

"Worked in several areas of the company and my co workers were really great people." ((in 316 reviews)); "They are flexible with working remote or hybrid and also making sure you can get good work/life balance." ((in 224 reviews)); "Benefits are good and reasonable from a OOP standpoint." ((in 189 reviews)); "flexible and can work from home" ((in 163 reviews)); "Great team and atmosphere." ((in 113 reviews))

What are the cons of working at Gallagher according to real employee reviews?

"Political and less salary" ((in 283 reviews)); "Low pay and company isn’t very willing to give raises (Nevada employees)" ((in 255 reviews)); "I don't feel it has any But we may say some poor management of shift" ((in 220 reviews)); "got canceled and no training or experience received" ((in 118 reviews)); "Management boasts about the Gallagher Way yet these same managers do not abide by the tenets." ((in 78 reviews))

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Gallagher

Gallagher Customer Service (CSR) reviews

3.0

33% would recommend to a friend

(157 total reviews)

J. Patrick Gallagher Jr.

76% approve of CEO

27% positive business outlook

Ratings by category

3.1

Compensation and benefits

3.0

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.7

Career opportunities

2.6

Senior management

Customer Service (CSR) employees have rated Gallagher with 3.0 out of 5 stars, based on 157 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Gallagher is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

157 reviews

3.0

Oct 17, 2014

Hmm.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Culture use to be friendly.

Cons

Culture is driven by corporate mandates rather than talent.

2.0

Aug 12, 2014

Company continually grows, but seems to care less about Support Staff

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good Benefits, vacation, and health insurance discounts

Cons

Promotion from within is there, but they will not pay you what you deserve. It is frustrating to watch someone from outside the company get hired and do the same job, and get paid more. They seem to only care about the bottom line, and don't put their neck on the line to keep the good employees.

5.0

Apr 3, 2014

Awesome company to work for!

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great corporate culture and great group of people!

Cons

No cons to speak of.

Viewing 148 - 150 of 157 Reviews

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Gallagher

Gallagher Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Hmm.

Company continually grows, but seems to care less about Support Staff

Awesome company to work for!

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