Is Gallagher a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Gallagher have rated their employer with 3.0 out of 5 stars in 158 Glassdoor reviews. This is a lower than average score with the overall rating of Gallagher employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Gallagher now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Gallagher .

Does Gallagher pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Gallagher with 3.1 out of 5 stars based on 158 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Gallagher.

How happy are Customer Service (CSR) professionals working at Gallagher?

33% of Customer Service (CSR) employees at Gallagher would recommend their employer to a friend. This rating has decreased by 48% in the past 12 months. Customer Service (CSR) professionals have also rated Gallagher with a 2.9 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.8 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Gallagher?

Process Analyst (245) , Process Associate (172) , Account Manager (123) , Client Services Manager (108) , Analyst (101) , Senior Process Analyst (94) , Claims Adjuster (91) , Sales Intern (91) , Account Executive (87) , Senior Resolution Manager (84) , Client Service Associate (72) , Producer (71) , Intern (68) , Consultant (62) , Resolution Manager (60)

What are the pros of working at Gallagher according to real employee reviews?

"Great people that are in the same boat and most are willing to help you however they can." ((in 314 reviews)); "They are flexible with working remote or hybrid and also making sure you can get good work/life balance." ((in 224 reviews)); "Benefits are good and reasonable from a OOP standpoint." ((in 200 reviews)); "Flexible work from home" ((in 158 reviews)); "Great team and atmosphere." ((in 111 reviews))

What are the cons of working at Gallagher according to real employee reviews?

"Salaries are low and it’s difficult to get raises" ((in 280 reviews)); "I don't feel it has any But we may say some poor management of shift" ((in 213 reviews)); "got canceled and no training or experience received" ((in 120 reviews)); "Management boasts about the Gallagher Way yet these same managers do not abide by the tenets." ((in 78 reviews)); "Very less pay and no bonus and no other perks" ((in 68 reviews))

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Gallagher

Gallagher Customer Service (CSR) reviews

3.0

33% would recommend to a friend

(158 total reviews)

J. Patrick Gallagher Jr.

76% approve of CEO

27% positive business outlook

Ratings by category

3.1

Compensation and benefits

3.0

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.7

Career opportunities

2.6

Senior management

Customer Service (CSR) employees have rated Gallagher with 3.0 out of 5 stars, based on 158 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Gallagher is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

158 reviews

5.0

Apr 3, 2014

Awesome company to work for!

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great corporate culture and great group of people!

Cons

No cons to speak of.

3.0

Feb 13, 2014

Family feel in a fortune 1000 company.

Account manager

Recommend

CEO approval

Business Outlook

Pros

People are very friendly and generally professional.

Cons

Raises are every other year.

3.0

Oct 21, 2013

Gallagher Benefit Services provided me with a lot of experience that enabled me to move into my dream career.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Gallagher hires some of the best talent so you have great people to learn from. Gallagher offers good service to their clients so you can feel good about what you do.

Cons

There is not a good work life balance at Gallagher Benefit Service due to the number of clients being serviced and the "lean and mean" mode of operation. The brokers need to recognize the work being provided and the stress of the staff and appreciate the work being done.

Viewing 151 - 153 of 158 Reviews

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Gallagher Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Awesome company to work for!

Family feel in a fortune 1000 company.

Gallagher Benefit Services provided me with a lot of experience that enabled me to move into my dream career.

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