Pros
Payed on time. Good colleagues.
Cons
Poor leadership, underpaid, no career growth, unappreciated, horrible customers I'm HIGHLY disappointed with how Garmin treats it's product support employees. Certain employees get preferential treatment of having the luxury of never being on the phone while others are forced to take call after call all day long. There should be an even distribution of call and chat time among the teams but that is not the case at all. The pay and raises are artocious. They try to hide this behind good benefits but you can't eat benefits or pay your rent with them. The customers are outstandingly unintelligent and will have you in tears at how tech illiterate, entitled, and rude they are. They are forcing employees to return to the office full time where there was a well functioning hybrid office previously. So much for work life balance that they claimed to care so much about. We are not engineers, we do not need to be in the office at all to do our jobs. There is no benefit for this at all for product support. There is no room for career growth at all. The old structure of having the segments you support dictacte your product support tier and pay is gone so they have PS1 people supporting three segments which used to mean you were a PS3 with the pay increases that come with it. They try to squeeze as much work out of you without proper compensation and it's horrible. This is just another dead end call center. Don't bother.
