Product Support Specialist II
Pros
Great 401k package, Good paid time off system, Great discount on Garmin products, affordable health care packages, Bonuses for years spent with the company, 40 hr work week M-F so weekends off. Generally get a Christmas bonus. Generally put on a nice winter gala event with free alcoholic beverages.
Cons
No path to move up the corporate ladder when working in product support. When I left they offered a tiered system to help with the lack of vertical movement. I had been there long enough I was slotted as a Product Support Specialist II. Was hard to get noticed by anyone in other departments because product support's building was in a satellite office roughly 20 mins away from main campus. Hard to get raises because you are told things are not performance based yet they were. Takes long time to fix issues over phone with P.N.D.'s (Personal Navigational Devices) specifically when most customers are not tech savvy to begin with. Was good working here the first couple of years but then with the advent of all free items on android and apple stores customers became very unwilling to be worked with and expected something for nothing. Constantly told you are the front line of defense and we are charged with up holding the Garmin name yet you are paid the least and have the hardest job. Constantly told by management this position is not a foot in the door position so you can work over at headquarters and have a good job but customer service is the career path chosen. Also they tout that vertical integration is waht they do yet they hire people from the outside to be in managment. Being a manager of customer service is not hard and should be awarded to someone who has been with the company for a long time. (managers tend to be lazy and they form a good ol' boy club and if you get on the bad side you generally aren't gonna go anywhere.)
