Gartner reviews

Politics rules. Editorial folks beware: Some research managers are looking for scapegoats and there's little you can do. They will invent metrics that make no actual sense, and if you push back you'll only be gaslighted, and marked. You are there at the pleasure of management, and if they have a problem that can be covered up by bringing you down, they will not hesitate. Managers don't manage. My manager was a very young but established employee promoted -- but not trained -- into a supervisory position. All that mattered was the politics. She lied with astonishing ease, set actual traps for her reports to assert her authority, and never had our backs. If it can't be tracked on a spreadsheet, it didn't happen. You'll be assigned analysts. You'll help them. You'll work extraordinary hours for them. Everyone's numbers will improve. Except for the invented metrics, which suddenly become the key ones. All your work meant nothing, because you gave the analysts what they needed, but not by the method your manager invented.

Micro management instead of focusing on the client. My SVP was the worst manager in my entire work life. Always micromanaging yet never did the actual job of an EP — and couldn’t. Many federal contracts are signed without client engagement because the customers only want to take their families to the annual conference at Disney World Orlando or other vacation hotspots on the taxpayer’s dime. Good luck renewing contracts when the buyer or account holder never engages. Sales turnover is exceedingly high and that adversely affects team-based account management.