employer cover photo
employer logo
employer logo

Gateway Ticketing Systems

Engaged Employer

Gateway Ticketing Systems reviews

3.4

61% would recommend to a friend

(71 total reviews)
avatar

Michael Andre

61% approve of CEO

49% positive business outlook

Gateway Ticketing Systems has an employee rating of 3.4 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gateway Ticketing Systems employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

71 reviews
5.0
Dec 8, 2017

Great place to work with a relaxed atmosphere

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have really fostered a corporate attitude of people that care, and it shows on many levels. Besides the great teamwork and attitude of most everyone I have worked with at Gateway, one of the many little things that really stands out to me is having a relaxed office attitude including being dog friendly. I never thought I could occasionally bring my dog to work with me, and while that seems like a small thing, it really is great!

Cons

They promote so quickly from the entry level support roles, it can cause a little confusion.

4.0
Apr 30, 2017

Positive but..

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of knowledgeable people with great personalities, easy to build work relationships and friendships with someone within the small company. PTO provided to all employees from day 1 is great and increases over time. Some in leadership have a greater appreciation for work-life balance.

Cons

Some in leadership have the tendency to micro-manage instead of trusting subordinates to perform tasks as assigned. This can lead to energy drain and conflicting instructions from the same leader. Time entry is micro-managed to a very finite level is masked as a necessity as time is money.

avatar
Gateway Ticketing Systems Response
9y
We strive to provide an encouraging and flexible work environment with great attention to work-life balance. Every leader at Gateway provides a weekly 1 on 1 opportunity for each of their team members to discuss any issues or concerns. In our industry, time entry is necessary in many cases to track and bill projects and provide information on product development, customer service and other internal functions.
3.0
May 14, 2016

Good place, could be better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good, smart people to work with Coworkers, and even management, are really pleasant people Good pay Nice benefits, particularly the tech reimbursement which others have mentioned Good relationship with local community, leads to special perks and discounts at local businesses (what few there are...)

Cons

Located in the middle of nowhere, with a looooooong commute from anyplace decent to live in any direction! Many employees have commutes of 30-60 minutes or worse, both ways. Being located in either Philadelphia or Reading would be good. Halfway between them... not so much. Parking lot is too small. (Made worse by the fact that it's out in the middle of nowhere and therefore infeasible to walk to work.) Bureaucracy bureaucracy bureaucracy bureaucracy bureaucracy! The employee manual is over 100 pages long! Status meetings every day that don't accomplish anything useful whatsoever. There are two days every three weeks where 1/2 to 2/3 of your entire day will be utterly wasted by useless meetings. There's an unhealthy fixation on time logging for everything, even non-billable projects. There used to be project-based status meetings that took too much time but actually helped keep everyone on the same page. These got replaced by "team-based" status meetings that do nothing useful because you aren't actually working together with the people on your "team," so you spend most of the time sitting around listening to people talk about stuff that has nothing whatsoever to do with anything you're working on. That was *not* an improvement! It's a 30-year-old software company, which means a 30-year-old codebase, and it really shows in some places. Technical debt abounds and no one seems to be in any hurry to clean it up! Goals are constantly being moved around, which is highly stressful to technical workers. The number of open support issues was cut by over 50% during 2015, chasing a goal that kept getting lower and lower every time employees almost caught up. I don't think that goal has been "green" for three straight days at any point in 2015 or 2016, which means it's not actually a goal at all, but rather a treadmill.

Viewing 28 - 30 of 71 Reviews

Glassdoor has 78 Gateway Ticketing Systems reviews submitted anonymously by Gateway Ticketing Systems employees. Read employee reviews and ratings on Glassdoor to decide if Gateway Ticketing Systems is right for you.