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      Gateway Ticketing Systems

      Engaged Employer

      Gateway Ticketing Systems reviews

      3.4

      61% would recommend to a friend

      (71 total reviews)
      avatar

      Michael Andre

      61% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Gateway Ticketing Systems has an employee rating of 3.4 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gateway Ticketing Systems employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      71 reviews
      5.0
      Apr 1, 2022

      Great place

      Senior system architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      team work and this other word

      Cons

      something else and this other word

      5.0
      Sep 1, 2021

      Great company to work for! Great team!

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work Life balance is great!

      Cons

      Insistence on presence in the office

      avatar
      Gateway Ticketing Systems Response
      4y
      Thank you for your review and happy to hear you appreciate Gateway's work-life balance. One note about presence in the office at this time - we are quite flexible with working-from-home arrangements. While we do encourage people to work in the the office if possible, in accordance with health safety protocols of course, a majority of people are able to take advantage of the the flexibility to work at home. A few key positions are required to be in the office, but at this point no product managers are working in the office. We hope this helps explain the situation. Feel free to reach out to your manager for our human resources group if you have any questions.
      5.0
      Jun 11, 2021

      Go work here!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company goals, vision and financial health is transparent and communicated monthly. Not all companies share the good with the bad. Gateway does. Company culture promotes honesty with each other, customers and vendors. Not all companies truly live these values, even if they initially say they do. Freedom to learn even if not initially provided time to do so. I say this because Gateway's emphasis is on improving process and not blaming people. It's ok to fail as long as you learn and improve from it. Gateway is really shifting towards modern technologies and standards. While there is large support of legacy systems, there is huge emphasis and effort being made to provide scalable SaaS solutions.

      Cons

      There's a lot to do. With the goals of using new technologies and supporting the old, coupled with post COVID staff reductions, this is to be expected. Hang in there. It WILL get better. Work with your manager to communicate frustrations. Use flex time and the option to work from home to avoid a possible burn out. Through time, the processes will improve and staff levels will balance out to eliminate this temporary problem.

      Viewing 31 - 33 of 71 Reviews
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      ReviewsGateway Ticketing Systems reviews

      Glassdoor has 78 Gateway Ticketing Systems reviews submitted anonymously by Gateway Ticketing Systems employees. Read employee reviews and ratings on Glassdoor to decide if Gateway Ticketing Systems is right for you.