Geek Squad reviews

Too many changes to the position when new upper management is changed. For ex: no longer able to work remotely from home 2 days a week. No longer able to bring Geek Squad car home. Holiday schedule changes from year to year. Changed bonus structure from individual to team bonus structure. Less monthly bonuses if you have team members who don't do their jobs. Clients will drive you crazy if you let them. Many times they want more than what they stated on the phone, or when they originally scheduled the appointment and expect you to do whatever they want at no additional charge. Depending on the area, some clients feel like you work for them. Call Center/ Scheduling department CONSTANTLY messes up schedules, promises clients things that are incorrect, and makes our job so frustrating.

Like I said, it might depend on the store. Working outside of pay grade because the "store is a family" but seeing no benefit from doing so as management is fickle while workers must be generous. They don't seem to respect education as I've seen no change in pay or attitude towards me despite my degrees and certifications. As I said, management is fickle and performing well in numbers grants a free drink or some other childish incentive that can be replaced by actual pay per performance. On the plus side, performing poorly will give you the same reward depending on the day. Can't take sick days, but disciplinary action is a joke so no worries there. No one is honest with you. Hours are cut and you're to blame for them, pay raises aren't given because corporate won't allow it, new employees are brought in at a higher pay than you. Oh and you're told not to discuss your employment with other employees. That's illegal.