Is Geek Squad a good company to work for?

Geek Squad has an overall rating of 3.6 out of 5, based on over 2,862 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 58% of employees would recommend working at Geek Squad to a friend and 32% have a positive outlook for the business. The best reviews about Geek Squad have been left by employees working as ARA , Geek Squad, Agent (CIA) and Geek Squad, Autotech .

Does Geek Squad pay their employees well?

According to anonymously submitted Glassdoor reviews, Geek Squad employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Geek Squad. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Geek Squad?

58% of Geek Squad employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Geek Squad 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Geek Squad?

Advanced Repair Agent (386) , Geek Squad, Consultation Agent (328) , Consultation Agent (190) , ARA (Advanced Repair Agent) (84) , Geek Squad Advanced Repair Agent (81) , Counter Intelligence Agent (46) , Consultant (39) , Agent (37) , Geek Squad CIA (34) , Home Theater Installer (34) , Cadet (31) , Double Agent (30) , Technician (25) , Geek Squad Agent (23) , Geek Squad Consultation Agent (23)

What are the pros of working at Geek Squad according to real employee reviews?

"The people you work with are great and are there for you if you need help with something." ((in 134 reviews)); "Great atmosphere and culture if you happen to get into a precinct with like minded individuals." ((in 119 reviews)); "Good benefits that are not the best." ((in 118 reviews)); "Great coworkers and a decent store location" ((in 109 reviews)); "Flexible hours but depending on your location you’re expected to go on the sales floor when asked." ((in 68 reviews))

What are the cons of working at Geek Squad according to real employee reviews?

"Low pay and always need to extend outside of the department helping the store and having to learn Apple without any increase of pay" ((in 207 reviews)); "Some bad management" ((in 195 reviews)); "No formal training, if you want to be successful it will have to be self taught." ((in 52 reviews)); "But with good leadership but it is not too bad most of the time." ((in 27 reviews)); "No bonus, and have to give 2 weeks notice about anything" ((in 17 reviews))

What are employees saying about Geek Squad layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Geek Squad layoffs and their outlook for job security at Geek Squad in 2026.

What are the top reviewed Geek Squad locations?

Houston , New York , Chicago , Dallas , Brooks , Miami , Louisville , San Antonio , Atlanta , Minneapolis , Los Angeles , Pittsburgh , Jacksonville , Austin , San Diego , Philadelphia , Orlando , Charlotte , Denver , Richfield , Phoenix , Oklahoma City , Las Vegas , Indianapolis , Detroit , San Jose , Raleigh , Baton Rouge , Salt Lake City , Downers Grove

Geek Squad reviews

3.6

58% would recommend to a friend

(2,814 total reviews)

Hubert Joly

31% approve of CEO

32% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.7

Work/Life balance

3.6

Culture & values

3.1

Career opportunities

3.0

Senior management

2.9

Compensation and benefits

Geek Squad has an employee rating of 3.6 out of 5 stars, based on 2,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Geek Squad employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

3K reviews

4.0

Aug 13, 2016

Advanced Repair Agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The culture behind Geek Squad makes it feel a bit more than your average tech job. A job title of Agent, a legit badge; if nothing else it makes it a bit more fun. The job is fast paced, and has greatly expanded my computer knowledge.

Cons

Being in a retail environment, I feel like a lot of customers feel much more entitled than if they were at a sole computer repair facility. Lots of "I bought this here" "Do you know how much I spend in this store?" as if I'm just supposed to spit on the guy next to them because he spent less.

3.0

Jul 22, 2016

Advance Repair Agent

Advance repair agent

Recommend

CEO approval

Business Outlook

Pros

Get to work with a good bunch of people not just in Geek Squad, but all of Best Buy. Most are young, but even the older emplyees are good natured and fun to hang out with out of the store. Higher than normal pay considering it still being a retail position. Looks good on resumes for anyone looking to break into the IT world. If you can't get into Apple than this is a good lateral move. Employees move back and forth between Apple and Geek Squad more than you'd think. Learn quite a few tricks to fix OS X and Windows issues. If you want to know about computers, ask to do a stretch goal with an ARA. We love to teach others of what we do. 'At Cost' benefit is pretty nice to buy things in the store. Speakers, cables, brackets, and a few others get huge discounts. The accommodations you get from LG, Sony, Samsung, and other companies are pretty legit too.

Cons

Hours can be a crap-shoot. At a busy store, a part-timer can easily get 32 or more hours a week, but if you're at a slow store don't expect to get anywhere near that. Management has their own SOP that doesn't align with the company's SOP (IE being told to do something that is a Terminable offence, not following safety regulations, ignoring new rules that come down from corporate) Management doesn't listen to employees. It can get bad enough that disagreement is seen as "not respecting authority" rather than good points or concerns being discussed civilly. Upward mobility very difficult. You need to either be objectively good, useful, or make friends with those with power to get anywhere. Getting into in-home or Auto-Bay is where good money is, but those positions don't free up often.

3.0

Feb 23, 2016

Good for a start

Advanced repair agent

Recommend

CEO approval

Business Outlook

Pros

Schedule flexibility, great experience for IT work

Cons

Management doesn't have geek squad in their mind when making decisions. Management only cares about sales and tries to force agents to do things that may get them fired in order to make a sale

Viewing 34 - 36 of 2,814 Reviews

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Advanced Repair Agent

Advance Repair Agent

Good for a start

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