Pros
Always had the opportunity to learn something new in technology
Cons
Very understaffed to save money at the expense of other employees and clients. Expect to do the work of 3 people and be constantly pulled in many directions. Poor management that often neglected to do their fair share. Looked down upon for taking our breaks or lunches because it was so understaffed and there was nobody to cover. Service center and remote support never took responsibility for their actions and we were left to pick up the pieces. Frequently received client's devices back from the service center not repaired or broken moreso than before. Pay and benefits were downright insulting for all of the work I had to take on myself to fix the mistakes made by others and to endure the backlash of angry clients. This is not an IT environment, it is sadly just a sales/customer service position and I had to learn that the hard way. You will be harped on to sell more and more. They will try to brainwash you into believing the services are worth the money when the shoddy work done is definitely not. Quantity over quality mentality like many other retailers. I'm not sure how anyone with any decent work ethic can put up with a place like this. This is not a company I could stand behind and now understand why there is so much negativity in regards to Geek Squad. Best Buy is a sinking ship and I am glad I jumped off in time.
