The managers were pretty terrible. I know most people complain about their bosses on here, but mine were a pain. None of the managers in the store wanted to handle customer escalations and would get upset at you when you requested they come take care of an angry client.
When a client would be screaming at the top of their lungs for a manger you would have to beg a manager to come talk to them. After they were finished they would get upset at you for "bothering" them and not handling it yourself. That is literally what they are paid to do. Handle escalations. I wasn't their favorite as I would remind them that handling escalations are why they were paid $25/hr and I was paid $10/hr. This is obviously at my specific location, so don't think of this as a negative for all of Geek Squad.
Now this isn't necessarily a negative, as I've noticed its not Geek Squad's fault, but I noticed that they are able to do what Apple was doing for a long time before they recently raised the pay of their retail level employees. They are able to get very very good employees and repair agents they are WAY over-qualified for the low pay that they work for solely because of the Geek Squad culture. There is something about saying that they work at Geek Squad that makes them feel good. Like people who would work at Apple retail for extremely low pay just so they could tell people that they work for Apple. We had/have people that could be making 4-5x what they make at GS but stay because of the GS culture. Don't worry, I don't understand it either.
The clients were pretty horrible for the most part. People would bring their 6-7 year old computer into the store and get upset when we would have to explain that it really wasn't worth repairing. You would get screamed at every day when you told someone they had to pay a deductible on their claims when they were getting a new phone. You had psychos that would threaten you when you would explain you would have to send off their computers to the service center instead of grabbing a brand new one off the shelf. I was cursed out 3-4 times a week here for simply doing what I was supposed to do. It can be a pain after a while.
And I hated that clip on tie.
