Geek Squad reviews

3.6

56% would recommend to a friend

(2,814 total reviews)
avatar

Hubert Joly

31% approve of CEO

30% positive business outlook

Geek Squad has an employee rating of 3.6 out of 5 stars, based on 2,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Geek Squad employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
3.0
Apr 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Truly enjoyed the work. Helping people with their technology needs and filling needs they may not know they had Freedom from micromanagement. As long as I got my orders completed and took care of my clients, I’d maybe see my boss once every month or two. Ability to develop soft skills and skills with a range of technologies

Cons

Absolutely no job security. This company restructures every 3 years or so and after 11 years I was sent straight to the unemployment line with no warning. Unfortunately, that’s what happened. Being completely alone even when considered “part of the team”. Solve your issues yourself because you have no backup.

3.0
May 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Staying busy, usually always an appointment or walk-in Reasonable management Discounts Plenty of IT and customer service experience Company-provided Windows, Samsung, and Apple training

Cons

Customers can be rude when they do not understand their device's problems Selling credit cards selling "total tech" protection - the policies are frequently changing

4.0
Mar 11, 2021

Geeksquad

Recommend
CEO approval
Business Outlook

Pros

employee match 401k and the dental / vision is good

Cons

Service agent who really is a sales agent and has to hit sales numbers or you get in trouble. management almost always sides with customers.

Viewing 16 - 18 of 2,814 Reviews

Glassdoor has 2,862 Geek Squad reviews submitted anonymously by Geek Squad employees. Read employee reviews and ratings on Glassdoor to decide if Geek Squad is right for you.