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      Geek Squad

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      Geek Squad reviews

      3.6

      56% would recommend to a friend

      (2,814 total reviews)
      avatar

      Hubert Joly

      31% approve of CEO

      30% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.7

      Work/Life balance

      3.6

      Culture & values

      3.1

      Career opportunities

      3.0

      Senior management

      2.9

      Compensation and benefits

      Geek Squad has an employee rating of 3.6 out of 5 stars, based on 2,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Geek Squad employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      3.0
      Aug 28, 2012

      Interesting

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a Geek Squad Member the job wasn't too bad. Good pay, decent work hours

      Cons

      Management was poor, didn't seem to know what they were doing

      4.0
      Aug 27, 2012

      For an entry to the IT Workforce, expect nothing better

      Counter intelligence agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy entrance, plentiful on the job training opportunities, lots of experience both in retail/customer service and computer repairs.

      Cons

      Managers outside of the precinct frequently have no idea what's going on in the precinct or what to do about computers, nor should they. Unfortunately, for customer issues regarding a manager they're the only ones we can call in besides our DCI. Frequently, MOD issues solved by anyone besides our DCI are solved unrealistically or unsatisfactorily, as they don't know what to do with our customers. Pay is crappy. That's to be expected. If Best Buy paid every agent fairly, Geek Squad wouldn't be a supportable brand.

      2.0
      Jul 28, 2012

      Underpaid, Overworked

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Keeping up with new technology, learn about computers, coworkers are amazing. Looks good on a resume and teaches you skills for the future.

      Cons

      Severely underpaid, severely understaffed. Best Buy is scrambling to save their company, and now Geek Squad agents are forced to be salesmen instead of technicians. The computers get fixed by India. You will be forced to meet sales quotas and sell clients plans that they don't necessarily need. Best Buy's employee discount was recently thrashed - instead of paying cost for products, you often end up paying the sticker price.

      Viewing 2797 - 2799 of 2,814 Reviews
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      ReviewsGeek Squad reviews

      Glassdoor has 2,862 Geek Squad reviews submitted anonymously by Geek Squad employees. Read employee reviews and ratings on Glassdoor to decide if Geek Squad is right for you.