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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,707 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      Aug 27, 2020

      OK place

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice working environment. Some projects are interesting.

      Cons

      The company doesn't care much about employee's development.

      5.0
      Aug 3, 2020

      Genesys SC

      Solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genesys has great premise and cloud solutions with marquee customers. Completely new Executive Management Team. SC teams are very collaborative. Genesys hires good people. Architecture teams are very supportive and help everyone. Diversity is finally a focus at Genesys. Bravo! Brava! Benefits are good. Pay is decent. Nice people. Genesys as a whole is a collaborative environment. If you like to work long hours and work hard, this is the place for you.

      Cons

      Private Equity ownership focuses on spreadsheets, not people. Private Equity can make companies act weird and behave badly. Private Equity decisions damage company culture. Culture is changing. Maybe good. Maybe not. Completely New Executive Management Team. No stock options unless you are a VP title or above. Leadership tells SCs how lucky they are to make so much money and other companies pay more. AEs are hired without contact center experience. Some SCs are hired without contact center experience. Hires excellent recent college grads as Associates, does a great job training for 6+ months, puts them in the field and fails to give them raises to equal field SCs after a year of experience. Experienced Genesys SCs make $200k with commission. The newly minted SCs make $80-100k with commission and leave for more money. Then Genesys trains another group of Associates and the cycle begins all over. SC Work/Life Balance doesn't exist at Genesys. Get used to working nights and weekends. Genesys just laid off a bunch of USA SCs.

      4.0
      Sep 29, 2019

      Market leaders going through cloud transformation crisis

      Product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Market leader with clear focus on CX market and expertise High performance culture, ethical values Rewarding

      Cons

      Going through deep technology and market transformation Changing strategies, inefficiencies of large siloed company Lack of accountability, politics, pressure damaging company culture

      avatar
      Genesys Response
      6y
      Thank you for your review and your 10+ years of service. You said it, Genesys is a rewarding place to work. As the industry leader, we are dedicated to continued innovation and pushing forward. As Tony continues to set our new strategy you will see every team focused on how we can work towards our goals. Best, Greg (Greg Buck, Global Talent Brand Manager)
      Viewing 322 - 324 of 2,707 Reviews
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      ReviewsGenesys reviews

      Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.