Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 259 reviews)); "1) Work Life Balance is Good" ((in 223 reviews)); "The benefits are good!" ((in 146 reviews)); "great team and people to work with" ((in 87 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 86 reviews))

What are the cons of working at Genesys according to real employee reviews?

"There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." ((in 45 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Sep 5, 2018

Senior Software Engineer

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Product ownership, positive work-life balance, everyone is humble and extremely knowledgeable

Cons

Stagnant compensation, hiring freezes despite positive company performance, company culture is lacking - lacking in incentives

Genesys Response

7y

Thanks for your post. We do have a bonus program which many of our employees participate in, and there have been no salary freezes as long as I’ve been here, so I strongly encourage you to speak with your manager or HR partner regarding your compensation concerns. Thanks again for your feedback. Best, Tracy (Tracy Cote, Chief People Officer)

5.0

Aug 11, 2018

Extremely Satisfied

Velocity account executive

Recommend

CEO approval

Business Outlook

Pros

I have found Genesys to be an extremely collaborative working environment where others are invested in your success. Combining this with the great vision of PureCloud, I really could not be happier with my decision to work here. Our team is full of great people that in excel in their roles, and are great to be around outside of work. I don't think I could be in a better place in my career then I am here at Genesys.

Cons

The only possible negative feedback I could have is the location of the Indianapolis office. But with that said, the facilities and buildings are still great with new coffee machines, a great cafe lunch, and multiple on-site gyms.

Genesys Response

7y

Thanks for your review. It's great to hear you're enjoying Genesys. We have worked hard to build a collaborative and strong culture of high performance and we want to continue to scale that. Having an engaged team helps us reach our goals. Again, thanks for sharing your feedback! Alex (Alex Ball, Director, Velocity Sales)

3.0

Sep 20, 2017

Ok but could be better

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Open time off and can work remotely. Company is continuously growing and adding new software and technologies so there is always more to learn.

Cons

Departments are not good at documenting and sharing information so there is a lot of rework across departments. Not having enough people (and it's being made worse) leaves everyone overworked to try to keep up with the ever growing software offerings.

Viewing 325 - 327 of 2,707 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

AI and Experience Orchestration Director (Sales Overlay)

Genesys

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Senior Software Engineer

Extremely Satisfied

Ok but could be better

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