Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
avatar

Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Sep 19, 2017

Accountant

Recommend
CEO approval
Business Outlook

Pros

Great place to work.

Cons

Going through layoffs right now because of the Interactive Intelligence acquisition.

3.0
Jun 14, 2017

Experiencing a difficult and painful transformation

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good people - those who are still there Great customers - spans industries and includes iconic companies Strong positioning around omnichannel and customer experience

Cons

Letting go too many good people in the effort to move salaries to lower cost areas and often to individuals to less experience or expertise Portfolio is too broad and resources spread too thin to allow for innovation and new capabilities customers want Difficulty at times balancing vision with real product roadmap

4.0
Jun 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Work and play hard mentally starting to creep back in after a few years of work hard, work even harder.

Cons

Still some uncertainty. A lot of engineers believe they will be eventually replaced by the cheaper less knowledgeable overseas employees

Viewing 328 - 330 of 2,707 Reviews

Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.