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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,708 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      4.0
      Sep 15, 2025

      Mix of brilliant colleagues and incompetence

      Sr manager, marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with many smart, savvy people

      Cons

      Weak mid-management; some managers focused on their own agendas; multiple complaints from multiple staff - some of whom quit - did not result in action. Leadership reluctant to take action with problem managers

      3.0
      Aug 20, 2025

      Customer Success Team needs to follow company values

      Manager, customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and great benefits. Room to grow professionally. Other teams in the company are solid and easy to work with.

      Cons

      CS Leadership is disconnected from the IC levels. Shifting priorities, unrealistic financial goals. Several have claimed age discrimination toward >50's workers.

      3.0
      Jan 11, 2025

      Overloaded teams

      Sales development
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are a plus, unlimited time off, free August Friday’s off, and end of year holiday time off. Great work life balance which is needed because the environment is stressful.

      Cons

      The whole department currently feels unstable. It can be hard to move within the department and the company, pay is not equitable to the market, other companies are paying more. Senior leadership is visibly overloaded and not able to focus enough on the team morale, layoffs created an overload of work for remaining team members, unbalanced targets/territories throughout the team, aggressive turnover, team is quickly losing diversity.

      Viewing 343 - 345 of 2,708 Reviews
      Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews
      ReviewsGenesys reviews

      Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.