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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,708 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      Apr 18, 2024

      Take your talent elsewhere

      Revenue analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work is the sole pro

      Cons

      Poor communication between teams. Billing team makes multiple mistakes. Data conversion team makes mistakes also maybe not as bad as billing but it's not great. Poorly planned processes Desire to cut American workers and hire cheaper foreign workers. Heavy workload and sometimes last minute requests. Brag about bringing close from 90 to 12 days yet still 12 days which is pathetic. A toxic environment where you always need to look over your shoulder.

      1.0
      Apr 11, 2024

      Sr. roles for the salary of a beginner!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great to get the foot in the door if youre new to the workforce but not worth it if you have experience in what you do

      Cons

      Overworked for the salary and poor leadership that will bankrupt the company. The product they sell is not industry-leading at all!

      Viewing 346 - 348 of 2,708 Reviews
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      ReviewsGenesys reviews

      Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.