Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 253 reviews)); "The benefits are good!" ((in 148 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 84 reviews)); "Great leadership and company path" ((in 77 reviews)); "great team and people to work with" ((in 75 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Management doesn't appreciate employees who do stick around so you won't get promotions and will likely be caught in a layoff since they have several every year." ((in 48 reviews)); "Minimal to no training for new employees." ((in 22 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,708 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

2.0

Apr 26, 2014

Company is clueless as to what it takes to be successful and professional

Lead engineer

Recommend

CEO approval

Business Outlook

Pros

lots of work lots of projects assumption that they know what they are doing as its their SW They sell a lot of their SW

Cons

Very poor management no idea what it takes to run a project dont do the basics well at all very cheap attitude

Genesys Response

12y

Thanks for taking the time to write a review. We want to make sure we are always improving, and awareness of your concerns helps us do that. I encourage you to contact your manager or HR Partner with specific issues so we can address them; we want Genesys to be the best place to work that it can be. Thank you!

4.0

Dec 27, 2013

Positive (a bit overly so) work environment. Some directions to grow.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Very positive and strong attempt to maintain a company culture, though the company is so big that it often feels forced and ineffective, albeit genuine. Example: a company facebooky type thing that has no real value and most people don't really use -Upper management is good at keeping everyone informed -Lots of offers for internal classes and education

Cons

-Not sure when/where use of those classes would really happen -So big and so many products, nobody knows what they all are -So much information everywhere, it's almost overwhelming to know what's salient to you

5.0

Dec 12, 2013

Great workplace environment, loads of upside

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Proactive culture, empowering employees - High revenue growth and profitability - Frequent employee centered events with executive management - Opportunities for promotion and advancement

Cons

- Some coworkers have not made the change to a faster paced environment since new owners took over. - Daly City weather can be cold and foggy in otherwise pleasant Bay Area summer

Viewing 385 - 387 of 2,708 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

Principal Professional Services Engineer

Genesys

Genesys reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Company is clueless as to what it takes to be successful and professional

Positive (a bit overly so) work environment. Some directions to grow.

Great workplace environment, loads of upside

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