Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)
avatar

Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Dec 10, 2023

Great people, messy processes

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My team is absolutely amazing. I love working with them. They're so supportive and so much fun. There is more cross-function collaboration. It's still a work in progress, but I see it as a positive that teams across functions are working together more.

Cons

There is a lack of transparency about timelines, which means projects feel very rushed at times. Additionally, my part of the business is still growing, so it means we try a lot of things, and it can get confusing about who to report to and what tools or processes to use. There's also been some churn including some high-level directors and VPs moving to different parts of the business or leaving the company which means there is sometimes a lack of leadership. There isn't a lot of transparency about career development. Although there is a career framework, I'm not sure how to use it.

2.0
Dec 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Sustainability seems to be a real commitment (not performative).

Cons

Lack of clarity around strategic goals and priorities. Top heavy org where few folks get promoted. Some people managers don't want to actually lead people. Toxic managers and environments get overlooked. Managers who lack competence in their area gets overlooked.

1.0
Dec 7, 2023

If so great, when are you going public?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to build and work on interesting technology in a very boring industry. But the tech is worthwhile on its own.

Cons

Really horrible upper management. Simply can't get out of its own way. If the company is on such a great trajectory, why can't it seem to go public? It jettisoned the only part of the company that set itself apart of all its competitors. Now it has an undifferentiated offering. But because that offering is perpetual revenue, they push it for the sake of an IPO. It looks good on the balance sheets. And yet here they are, still privately held, still underperforming on their potential, just waiting for other companies to catch up.

Viewing 490 - 492 of 2,708 Reviews

Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.