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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,710 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      4.2

      Culture & values

      3.9

      Senior management

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Sep 24, 2021

      Great product, great people

      Velocity account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genesys is a great company to work for if you're interested in software sales. They're THE market-leader in the CCaaS space and you'll have the opportunity to sell one of the most comprehensive software platforms in our vertical. The culture is positive and welcoming, executive leadership is transparent and communicative, and the trajectory of this space over the coming years is massive. From a DEI perspective, Genesys has rolled out many initiatives and is taking sustainability and equity very seriously. This is something I deeeply appreciated as an employee. My managers were flexible, knowledgeable, and everyone's always ready to lend a helping hand. A great career for anyone in sales, whether you're starting out or a senior enterprise AE.

      Cons

      Like with many companies these days, the sheer number of tools, resources and processes you need to access can be a bit tedious to navigate. But I'd rather have too many resources than too few. We're in a near-constant state of growth and investment in broadening our market capture and that comes with new things to learn all the time, which, again, can be a bit tedious to add to an already-packed schedule. The only true con I'll say is that the ongoing learning and coaching from a pure sales perspective could use a lot of work. As an AE, after you get into the swing of things, you're largely left to your own devices. There is very little in the way of true coaching to be a better AE, at least in my experience.

      5.0
      Aug 10, 2021

      Fantastic place to work on cutting edge tech in a balanced work environment

      Senior software engineer in test
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Cutting edge technology stack in Genesys Cloud yields many career growth opportunities - Balanced work culture that truly cares for employees wellbeing - Management listens to feedback - Everyone I worked with personally was kind and easy to work with - Open time off - Amazing benefits

      Cons

      - Pay could be more competitive for skills needed, but pay is still good for the area I am in (Indianapolis)

      Viewing 565 - 567 of 2,710 Reviews
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      Glassdoor has 3,043 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.